Manager IT Applications - Epic Ambulatory and Population Health

TriHealth; Cincinnati (OH); On-site; USD 110,000 - 170,000; Full time

Job summary

TriHealth is seeking a Manager IT Applications – Epic Ambulatory and Population Health to lead a team responsible for Epic-based clinical, ambulatory, and population health applications across the health system.

In this role you will drive population health strategy, value-based program management, and clinician enablement, ensuring high reliability and cost efficiency while enhancing patient experience and care coordination.

Qualifications

• Bachelor's Degree in Information Systems or relevant field.
• Epic Ambulatory, Healthy Planet, Value-Based Program Management experience.
• Proven experience directing the direction, development, and implementation of software solutions.
• Excellent written, oral and interpersonal skills.
• 5-7 years experience in a related field.

Responsibilities

• Supervise and maintain the organization’s repository of software applications.
• Lead staff to ensure projects are completed on time and within budget.
• Provide guidance to team members to apply best practices and standards.
• Coordinate processes for applications and systems necessary for business operations.
• Support Epic Ambulatory and Population Health modules and related initiatives.

Skills

Project leadership

Stakeholder management

Customer-service orientation

Communication skills

Education

Bachelor's degree in Information Systems or related field

Tools

Epic Ambulatory

Epic Healthy Planet

Job description

Job Description

Join the Forefront of Healthcare InnovationAre you ready to shape the future of healthcare delivery? At TriHealth, we are transforming how care is delivered and measured—leveraging advanced Epic capabilities, data-driven insights, and value-based care strategies to improve outcomes for the communities we serve.

Job DescriptionJoin the Forefront of Healthcare InnovationAre you ready to shape the future of healthcare delivery? At TriHealth, we are transforming how care is delivered and measured—leveraging advanced Epic capabilities, data-driven insights, and value-based care strategies to improve outcomes for the communities we serve. As the Manager IT Applications – Epic Ambulatory and Population Health, you will play a critical leadership role at the intersection of technology and care transformation. This position offers a unique opportunity to lead high-impact initiatives using Epic’s Ambulatory and Healthy Planet platforms, driving population health strategy, advancing value-based program management, and enabling clinicians with the tools they need to deliver proactive, coordinated care. This role is also instrumental in supporting consumerism to enhance how patients connect to care, navigate services, and experience continuity across the care continuum. You will lead a talented team supporting mission-critical applications that power ambulatory care and population health programs across the health system. From optimizing workflows to enabling new models of care and payer collaboration, your work will directly influence quality, outcomes, and patient experience. If you are passionate about innovation, thrive in a fast-paced healthcare environment, and want to be part of a team shaping the next generation of digital healthcare, we invite you to join us. Job Overview The Manager IT Application's role is to supervise and maintain the organization’s repository of software applications through best practices and the appropriate staffing and management of a technical team. The Applications Manager is responsible for ensuring the application systems and supporting application technologies operate at maximum efficiency, optimal cost effectiveness and highest level of customer satisfaction. The Applications Manager is also responsible for planning and coordinating the processes required for applications and systems necessary for business operations. This individual will apply proven communication and problem-solving skills to guide and assist application staff and other information technology teams on issues related to the design, development, and deployment of mission‑critical information and software systems. This role will primarily be responsible for management and support of the Epic Ambulatory and Population Health modules for the health system, along with other responsibilities as assigned.

Job Requirements Bachelor's Degree in Information Systems or relevant fields of study Equivalent experience accepted in lieu of degree Epic Ambulatory, Healthy Planet, Value-Based Program Management experience Proven experience in overseeing the direction, development, and implementation of software solutions Excellent written, oral and interpersonal skills Strong customer-service orientation 5-7 years experience in a related field

Job Responsibilities Complete staff performance recommendations on time.

• Recommend disciplinary action or promotion path as appropriate.
• Manage project resources appropriately to ensure quality of work life balance.
• Provide team leadership to ensure projects are completed on time and on budget within the project schedule.
• Removes barriers to ensure projects and initiatives move forward on schedule.
• Escalates concerns appropriately while providing recommendations for resolution.
• Performs definition, preliminary analysis, resource planning, project scheduling and develops project plans utilizing current methodologies and standards.
• When appropriate provide input related to project budget planning and forecasting.
• Ensure that project solutions, system acquisitions and modifications meet the goals and objectives of the requesting department.
• Provides guidance and direction to team members to ensure quality procedures, techniques and standards are followed.
• Uncompensated, on call is expected in this position per the Information Systems On Call Policy

Other Job-Related Information Direct Report FTEs = 10-12 Indirect Report FTEs = 10-19 Uncompensated, on call is expected in this position per the Information Systems On Call Policy

Working Conditions Climbing - Rarely Concentrating - Frequently Continuous Learning - Consistently Hearing: Conversation - Consistently Interpersonal Communication - Frequently Kneeling - Rarely Lifting <10 lbs - Consistently Lifting 50+ lbs - Rarely Lifting 11-50 lbs - Occasionally Pulling - Rarely Pushing - Rarely Reaching - Rarely Reading - Frequently Sitting - Frequently Standing - Occasionally Stooping - Rarely Thinking/Reasoning - Consistently Use of Hands - Frequently Color Vision - Rarely Walking - Frequently Leadership Performance Standards Achievement Of Annual Pillar Goals TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

• Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies TriHealth Way of Leading TriHealth Way of Serving Transformation Change Drive for Results Build Organizational Talent Leadership Tactics Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages. Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD). Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.