Manager, IT Applications - Business Applications

Endeavor Health

Skokie (IL)

Hybrid

USD 80,589 - 124,920

Full time

14 days+

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Benefits offered by this job

Incentive pay for select positions

Opportunity for annual increases based on performance

Medical, dental, vision, and pet insurance options

Tuition reimbursement

Retirement options with company match

Paid time off and holiday pay

Community involvement opportunities

Job summary

Endeavor Health is seeking a Manager for IT Applications in Skokie, IL. In this role, you will oversee the development and implementation of solutions that enhance patient and user experiences.

You'll be responsible for managing cross-functional teams and engaging with stakeholders to drive strategic initiatives. A Bachelor's degree and a strong background in healthcare or related industries are essential. The position offers a hybrid working model and growth opportunities.

Qualifications

Three or more years in managing processes, applications, or systems in healthcare or related industry.
Two or more years of relevant leadership experience.
Deep understanding of stakeholder needs.

Responsibilities

Lead the development, testing, and implementation of solutions.
Manage end-to-end activities for solutions portfolio.
Collaborate with vendors to ensure solutions meet organizational needs.

Skills

Strong verbal, written, and presentation skills

Solid understanding of information processing fundamentals

Ability to manage multiple complex projects efficiently

Strong analytical and critical thinking

Curiosity and a focus on continuous improvement

Education

Bachelor's degree or equivalent work experience

Job description

Hourly Pay Range

$58.50 - $90.68 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

Position: Manager, IT Applications - Business Applications
Location: Skokie, IL
Employment Type: Full Time
Hours: Monday-Friday, 8:00 am – 4:30 pm
Work Arrangement: Hybrid
Local travel to other corporate locations as needed

Job Summary

As Manager of Applications at Endeavor Health, you will lead the development, testing, configuration, optimization, and implementation of solutions across the organization. You will manage the full lifecycle of solutions, from strategic planning and development to launch and maintenance, while identifying opportunities to reduce manual effort, improve patient and user experience, and foster innovation. Your role will involve leading Business Application teams (including ServiceNow and Salesforce), building strong relationships with stakeholders, promoting best practices, and ensuring consistent use of tools, workflows, and platforms.

What You Will Do

Manage end‑to‑end activities for the solutions portfolio and lead high‑performance teams.
Provide support and guidance for solution implementation, including planning, setup, building, testing, training, deployment, optimization, and ongoing support.
Establish relationships with domain leaders to understand strategic business and user needs and translate these into clear business requirements.
Lead or participate in governance committees to collaborate on priority and workload decisions.
Develop strong partnerships with fellow leaders to identify synergies and improvement opportunities.
Collaborate with vendors to ensure systems and solutions meet or exceed organizational needs.
Participate in budget, policy, governance, talent management, and other key activities as assigned.
Promote the implementation of relevant technologies and maintain awareness of industry trends and organizations such as HIMSS, CHIME, Epic UGM/XGM, and VMWare World.
Ensure service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets.
Participate in contract negotiation and enforce data governance and security policies to protect data quality, consistency, and confidentiality.

What You Will Need

Education: Bachelor’s degree or equivalent work experience.
Experience: Three (3) or more years in managing processes, applications, or systems in a healthcare or related industry.
Leadership Experience: Two (2) or more years of relevant leadership experience.
Communication: Strong verbal, written, and presentation skills.
Technical Knowledge: Solid understanding of information processing fundamentals and best practices.
Project Management: Ability to manage multiple complex projects efficiently.
Domain Knowledge: Deep understanding of stakeholder needs and interpersonal skills.
Strategic Planning: Ability to plan, lead, and implement initiatives.
Integrity: Demonstrated ethical accountability.
Analytical Skills: Strong analytical and critical thinking for problem solving and issue resolution.
Innovation: Curiosity, out‑of‑the‑box thinking, and a focus on continuous improvement.
People‑Focused: Active engagement in recruitment and retention efforts.