Manager, IT Application Technologies Americas

Freudenberg; Farmington Hills (MI); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated IT Service Manager to oversee process management and governance of IT services. This role involves leading a high-performance IT organization, managing the IT budget, and ensuring effective incident and problem management. The successful candidate will collaborate with business process owners and contribute to continuous improvement initiatives. With a commitment to diversity and inclusion, this innovative firm offers a hybrid work environment, allowing flexibility while ensuring operational excellence. If you are passionate about IT service management and ready to make an impact, this opportunity is for you.

Qualifications

• University degree in IT or equivalent experience required.
• Substantial knowledge in ERP, CRM, and IT Service Management tools.

Responsibilities

• Manage IT services and governance in skill area.
• Lead IT team and drive continuous improvement.
• Monitor external partners and ensure service level fulfillment.

Skills

IT Service Management

Process Management

Incident Management

Problem Management

Business Process Knowledge

Education

University degree in IT

Tools

ERP Systems

CRM Systems

IT Service Management tools

Business Analytics Systems

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Responsible for process management and governance of IT services in its skill area.
• Definition and implementation of IT services in its skill area.
• Management of overall IT budget in its skill area.
• Lead the IT team in its skill area and establish a high-performance IT organization.
• Business partnering for Business Process Owners/Managers.
• Contribution to Incident Management and Problem Management.
• Process management and governance for IT Service Operation.
• Management of incidents, problems, access, events and request fulfillment.
• Account for and streamline operational services across business processes by driving continuous improvement (integration).
• Monitor external partners on operational level.
• Responsible for crisis coping.
• Service Level Fulfillment (operate by design).
• Contribute to establish a high-performance IT organization.

Qualifications:

• University degree in IT or equivalent combination of education and experience.
• Substantial knowledge in Application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems).
• Broad knowledge in Financial processes, HCM processes, Sales processes, Sourcing processes, Production processes, Logistics processes, Quality processes, PDM processes, CAX processes, EDI supported processes, IT Service Management processes for Automotive Suppliers.
• On-Site: Must be within a commutable distance and willing to work in a hybrid setting (up to two days per week work from home).

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.