Manager, Internal & Executive Communications - Global Enterprise Communications

Capital One; McLean (VA); On-site; USD 134,000 - 153,000; Full time

Job summary

Capital One is seeking a Manager for Internal & Executive Communications within Global Enterprise Communications in McLean, VA. You will guide internal and executive communications for Enterprise Product leaders, translating objectives into compelling narratives and measurement-driven plans.

You will partner with senior leaders, craft messaging, manage stakeholders across the enterprise, and help drive associate engagement and organizational clarity through data-informed storytelling and

Qualifications

• Bachelord degree or military experience is required.
• At least 5 years of communications experience is required.
• Experience supporting enterprise software, digital products, or tech-adjacent business units in a large enterprise environment.

Responsibilities

• Design and execute internal communications strategies that directly support business goals, leveraging associate feedback and internal metrics to measure impact.
• Partner with senior leaders to craft executive communications, translating business objectives and organizational updates into compelling narratives that drive alignment.
• Collaborate with internal stakeholders across the enterprise to ensure consistent messaging, manage communication cadences, and support key business initiatives.
• Contribute to team-wide efforts to develop scalable processes, ensure operational excellence, and stay informed about industry trends to inform and enhance strategies.

Skills

Enterprise software

Internal data

Executive advisory

Education

Bachelord degree or military experience

Job description

Manager, Internal & Executive Communications - Global Enterprise Communications

About the Global Enterprise Communications Team: The full-spectrum Capital One Global Enterprise Communications team is responsible for all aspects of the company’s communications strategy and execution in order to propel business imperatives while promoting and protecting the reputation of Capital One. Our purview includes corporate and brand media relations, issues and reputation management, financial communications, and associate communications, as well as a full-service content and creative storytelling team that brings the story of Capital One to life on internal and external channels. We are communicators, writers, creative directors and multimedia experts, and we are all storytellers. As a central team within Global Enterprise Affairs, we are strategic counselors to our partners throughout the enterprise, sitting at the intersection of value creation and risk mitigation. We help drive business initiatives forward while enhancing the reputation of Capital One.

About the Role

As a Manager on the Innovation & Tech Communications team, you will lead internal and executive communications for Enterprise Product organizations and their leaders. In this role, you will serve as a strategic communications advisor to senior leaders, building data-informed communication strategies that align with business goals, drive associate engagement, and foster organizational clarity. This position requires exceptional judgment, an ability to build relationships in a highly matrixed environment, and a sustained focus on delivering results. Creative problem‑solving, an ability to read the data and the room, and a passion for storytelling are all critical to success in this role. Empathy, teamwork and a sense of humor are essential.

Primary Responsibilities

• Design and execute internal communications strategies that directly support business goals, leveraging associate feedback and internal metrics to measure impact.
• Partner with senior leaders to craft executive communications, translating business objectives and organizational updates into compelling narratives that drive alignment.
• Collaborate with internal stakeholders across the enterprise to ensure consistent messaging, manage communication cadences, and support key business initiatives.
• Contribute to team‑wide efforts to develop scalable processes, ensure operational excellence, and stay informed about industry trends to inform and enhance strategies.

Basic Qualifications

• Bachelor’s degree or military experience
• At least 5 years of communications experience

Preferred Qualifications

• Experience supporting enterprise software, digital products, or tech‑adjacent business units in a large enterprise environment.
• Proven track record of using internal data, associate sentiment, and metrics to shape business‑aligned communication strategies.
• Experience advising senior leaders and managing communications through strategic business shifts or enterprise initiatives.

Salary

• Plano, TX: $122,100 - $139,400 for Communications Manager
• McLean, VA: $134,400 - $153,300 for Communications Manager
• Richmond, VA: $122,100 - $139,400 for Communications Manager

It is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Equal Opportunity, Diversity, & Inclusion

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodations

If you have visited our website in search of information on employment opportunities or to apply for a position, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Corporate Legal Disclaimers

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

About Capital One

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.