Manager, Internal & Executive Communications - Global Enterprise Communications

Capital One National Association; McLean (VA); On-site; USD 134,000 - 153,000; Full time

Job summary

Capital One in McLean, VA is seeking a Communications Manager on the Innovation & Tech Communications team. You will lead internal and executive communications for Enterprise Product organizations and their leaders, building data-informed strategies that align with business goals, drive associate engagement, and foster organizational clarity.

This role requires exceptional judgment, relationship-building in a matrixed environment, and a sustained focus on delivering results.

Qualifications

• Bachelor’s degree or military experience.
• At least 5 years of communications experience.
• Experience supporting enterprise software, digital products, or tech-adjacent teams.
• Proven ability to use data and metrics to shape messaging.

Responsibilities

• Design and execute internal communications strategies that support business goals.
• Partner with senior leaders to craft executive communications and translate objectives into narratives.
• Collaborate with stakeholders to ensure consistent messaging and manage communication cadences.
• Contribute to scalable processes and stay informed about industry trends to enhance strategies.

Skills

Executive communications

Stakeholder management

Data-driven strategy

Storytelling

Matrixed environment

Education

Bachelor’s degree or military experience

Job description

About the Global Enterprise Communications Team:

The full-spectrum Capital One Global Enterprise Communications team is responsible for all aspects of the company’s communications strategy and execution in order to propel business imperatives while promoting and protecting the reputation of Capital One. Our purview includes corporate and brand media relations, issues and reputation management, financial communications, and associate communications, as well as a full-service content and creative storytelling team that brings the story of Capital One to life on internal and external channels. We are communicators, writers, creative directors and multimedia experts, and we are all storytellers. As a central team within Global Enterprise Affairs, we are strategic counselors to our partners throughout the enterprise, sitting at the intersection of value creation and risk mitigation. We help drive business initiatives forward while enhancing the reputation of Capital One.

About the Role:

As a Manager on the Innovation & Tech Communications team, you will lead internal and executive communications for Enterprise Product organizations and their leaders. In this role, you will serve as a strategic communications advisor to senior leaders, building data-informed communication strategies that align with business goals, drive associate engagement, and foster organizational clarity.

This position requires exceptional judgment, an ability to build relationships in a highly matrixed environment, and a sustained focus on delivering results. Creative problem-solving, an ability to read the data and the room, and a passion for storytelling are all critical to success in this role. Empathy, teamwork and a sense of humor are essential.

Primary Responsibilities:

• Design and execute internal communications strategies that directly support business goals, leveraging associate feedback and internal metrics to measure impact.
• Partner with senior leaders to craft executive communications, translating business objectives and organizational updates into compelling narratives that drive alignment.
• Collaborate with internal stakeholders across the enterprise to ensure consistent messaging, manage communication cadences, and support key business initiatives.
• Contribute to team-wide efforts to develop scalable processes, ensure operational excellence, and stay informed about industry trends to inform and enhance strategies.

Basic Qualifications:

• Bachelor’s degree or military experience
• At least 5 years of communications experience

Preferred Qualifications:

• Experience supporting enterprise software, digital products, or tech-adjacent business units in a large enterprise environment.
• Proven track record of using internal data, associate sentiment, and metrics to shape business-aligned communication strategies.
• Experience advising senior leaders and managing communications through strategic business shifts or enterprise initiatives.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $122,100 - $139,400 for Communications ManagerMcLean, VA: $134,400 - $153,300 for Communications ManagerRichmond, VA: $122,100 - $139,400 for Communications Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.