Manager, Internal Comms, Content & Comms Channels

LexisNexis; Raleigh (NC); On-site; USD 105,000 - 175,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Wellbeing programs

Disability & life insurance

Job summary

LexisNexis is seeking a Manager, Internal Communications, Content & Comms Channels to lead the platforms, content production, and digital experiences connecting employees globally. You will partner with HR, Finance, Legal, and executives to craft strategic communications, improve engagement with AI tools, and optimize Viva Engage and SharePoint-based intranet spaces.

You will own editorial standards, governance, and publishing workflows while guiding a cross-functional team to deliver timely,

Qualifications

• 7-10+ years of experience in Internal Communications or related field.
• Experience partnering with senior leaders and global stakeholders.
• Hands-on with Microsoft 365 technologies (SharePoint, Teams, Viva Engage).
• Experience managing digital channels, intranet environments, and employee engagement platforms.
• Strong editing, storytelling, and content strategy capabilities.

Responsibilities

• Own internal communications platforms, content, and digital spaces.
• Lead content production and distribution across emails, intranet, newsletters, and digital signage.
• Leverage AI-powered tools to improve quality, speed, and personalization of comms.
• Partner with HR, Finance, Legal, and executives to translate strategy into clear messaging.
• Collaborate with teams to ensure consistent processes and workflows from drafting to send.

Skills

Internal communications

Stakeholder management

Editorial excellence

Project management

AI-enabled content

MS 365 fluency

Tools

SharePoint

Microsoft Teams

Viva Engage

Viva Suite

Job description

About Our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

About Our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

About The Role

The Manager, Internal Comms, Content & Comms Channels is a critical member of the Corporate Communications team, supporting global internal communications across LNLP. This role owns the platforms, content production processes, and communication channels that connect employees to the business every day.

Working closely with HR, Finance, Legal, executive leadership, and cross-functional stakeholders, you will lead the development, management, and optimization of internal communications platforms and content experiences. You will leverage AI-powered tools to improve efficiency, accelerate content creation, enhance personalization, and drive data-informed communications strategies.

Success in this role requires a combination of communications expertise, digital platform knowledge, editorial excellence, operational discipline, and the ability to influence stakeholders across a global organization. This position serves as a trusted advisor and operational leader, ensuring communications are delivered effectively, consistently, and on a scale.

Responsibilities

This role is the operational and editorial backbone of internal communications, owning the platforms, content, and digital spaces that employees rely on every day, and setting the standards that make everything work better.

Communications Platforms & Operations

• Own and administer the internal email communications platform — managing configuration, templates, scheduling, and troubleshooting; use AI to evaluate communications performance, analyze audience engagement, and inform how future sends are structured and targeted
• Serve as the primary point of contact with the email platform vendor, coordinating updates and escalating issues as needed; provide training and support to internal users as needed
• Lead the expansion and optimization of Microsoft Viva tools — with a focus on growing Viva Engage adoption and exploring the broader Viva suite to deepen employee connection, improve reach, and enhance the digital employee experience; familiarity with Amplify preferred.
• Work with internal users to maximize adoption and potential offered by tools; continuously evaluating how AI-powered features within these platforms can extend impact and drive smarter communications.
• Coordinate with RELX internal communications on shared initiatives, enterprise-wide programs, aligned messaging, and evolving comms tools and platforms.
• Co-own and manage the channel execution and logistics for the bimonthly Manager Communications program — building and sending supporting emails, publishing to Viva Engage, coordinating the optional Teams session, and ensuring consistent, on-time delivery every cycle

Intranet & Digital Content

• Own the SharePoint-based intranet experience, including content strategy, governance, architecture, user experience, and editorial standards.
• Establish best practices, templates, and publishing standards across internal communication channels.
• Maintain and enhance assigned corporate web properties and internal digital communication spaces.
• Ensure content remains accurate, relevant, accessible, and aligned with organizational priorities.

Content Production & Editorial

• Create, edit, and publish internal communications across multiple formats including emails, intranet content, leadership communications, digital signage, newsletters, and employee engagement campaigns.
• Leverage AI-enabled tools throughout the content development process to improve quality, consistency, speed, and impact.
• Apply strong editorial judgment to simplify complex information and create engaging employee-facing content.
• Collaborate with business leaders to translate strategic initiatives into compelling communications.

Team Collaboration & Continuity

• Work closely with comms teammates to maintain consistent processes, shared standards, and aligned ways of working — including a clear understanding of routing, approval workflows, and how communications move from draft to send.
• Provide comms support for HR, Finance, and Legal, supporting HR programs, benefits, and talent initiatives, translating Finance content into clear messaging for a broad employee audience, and backing compliance and rule of law communications. Use AI to handle drafting volume, tailor messages for a global workforce, and keep tone and accuracy consistent.

Requirements

• 7-10+ years of experience in Internal Communications, Corporate Communications, Employee Communications, Public Relations, or a related field within a mid-sized or large organization.
• Demonstrated experience working with senior leaders, executives, and global stakeholders.
• Deep hands-on experience with Microsoft 365 technologies, including:
• SharePoint
• Microsoft Teams
• Viva Engage
• Microsoft Viva Suite
• Enterprise communication platforms and email distribution systems
• Experience managing digital communication channels, intranet environments, and employee engagement platforms.
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.

Work In a Way That Works For You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working For You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.