Manager Inside Sales Support - Los

The Home Depot; Alaska; On-site; USD 80,000 - 110,000; Full time

Job summary

The Home Depot in Los Angeles is seeking a Manager Inside Sales Support to lead the Inside Sales Support teams serving the Greater Los Angeles Market and Las Vegas. The role focuses on coordinating quoting, orders, and post‑sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain.

Responsibilities include developing high‑performing teams, driving service quality, and aligning sales initiatives with company objectives.

Qualifications

• Experience in managing sales support teams
• Proven ability to drive operational metrics and process improvements
• Excellent written and verbal communication skills

Responsibilities

• Lead Inside Sales Support teams serving Outside Sales Representatives
• Oversee quoting, order processing, and post‑sales fulfillment with Stores, Vendors, Merchants, and Supply Chain
• Develop high‑performing teams and optimize support operations
• Collaborate cross‑functionally to improve service delivery and sales outcomes

Skills

Leadership

Communication

Collaboration

Education

High school diploma

Tools

Microsoft Office Suite

Salesforce

CRM tools

Job description

Manager Inside Sales Support - Los Angeles

2026-08-29 The Home Depot all cities,AK

Description:

Inside Sales Support Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger. This Manager's territory will consist of the Greater Los Angeles Market & Las Vegas, NV.

Position Purpose

The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers. The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly contributing to customer loyalty and sales growth.

This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. By collaborating cross-functionally with market-specific sales teams, the Manager drives improvements in service delivery and sales outcomes. The position ensures a customer-focused sales mindset, strong team performance, cross-functional engagement with Stores, Vendor Partners, Merchants, and Supply Chain, and professional development for associates. Additionally, the Manager continuously identifies opportunities to streamline processes, implement best practices, and elevate operational excellence.

Key Responsibilities

• 30% - Customer Service– Communicate effectively and provide timely support, guidance, and resolution for both internal and external customer escalations, driving root-cause analysis and long-term solutions for recurring issues or trends. Collaborate cross-functionally to provide actionable insights to sales leadership, and business partners on customer and associate friction points, identifying opportunities for process and experience improvement. Build trust through fostering and maintaining strong relationships with internal and external customers.
• 30% - Ensures Accountability – Identify and address performance deficiencies at all levels. Dev elop and execute performance improvement plans, training, and coaching strategies that drive exceptional service level standards. Responsible for talent planning activities and the appropriate selection, termination, performance management, and professional development of teams.
• 30% - Leadership & Management- Establish clear goals, success measures, and priorities aligned with company objectives. Drives sales performance by embedding a results-oriented mindset, reinforcing accountability for achieving goals, and celebrating wins that strengthen sales momentum. Provide strong, effective leadership through regular performance reviews, coaching and development planning to build associate capability and engagement at all levels. Inspire and motivate teams, fostering a collaborative, high-performance sales culture that prioritizes growth, customer experience, and operational excellence.Cultivate strong relationships with customers, partners, and suppliers through consistent communication, fostering trust and long-term partnerships.
• 10% - Plans & Aligns- Solicit feedback and analyze performance data to identify people and process improvement opportunities in partnership with the sales team. Facilitate project work and technology improvements to improve sales productivity

Direct Manager/Direct Reports

• This Position typically Reports to Director Inside Sales Support
• This position has 5+ Direct Reports

Travel Requirements

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Experience in managing sales support teams
• Proven ability to drive operational metrics and process improvements
• Minimum Education not specified; typically requires relevant experience and/or education in business, management, or related field

Preferred Qualifications

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Experience in sales organizations
• Strong leadership and coaching skills
• Experience with CRM tools (e.g., Salesforce.com, Microsoft suite)
• Strong understanding of sales, demand generation, and technology
• Experience in customer-focused roles and servicing customer needs

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

• No additional education

Minimum Years of Work Experience

• 2 + years of previous related work experience

Preferred Years of Work Experience

• No additional years of experience

Minimum Leadership Experience

• 2 + years of previous leadership Experience

Preferred Leadership Experience

• No additional years of experience

Certifications

• None

Competencies

• Builds Effective Teams
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict
• Relationship Building

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $80,000.00 - $110,000.00