Manager, Inside Sales & Revenue Operations

Socket.dev; Tampa (FL); On-site; USD 95,000 - 113,000; Full time

Job summary

DGR Systems designs, builds, and delivers technology for organizations that depend on it working. This role leads four functions—Inside Sales, Order Management, Partner Operations, and Sales Operations—into a single workflow.

We seek a detail-oriented leader who can coach a team, ensure quote/price accuracy, manage orders end-to-end, and optimize CRM and configuration tooling in a hybrid, office-anchored environment in Tampa.

Qualifications

• Experience running order management or sales operations in a distribution channel.
• Experience managing a team with coaching and performance discussions.
• Detail-oriented and able to work to external deadlines.

Responsibilities

• Lead Inside Sales, Order Management, Partner Operations, and Sales Operations as a single workflow.
• Oversee quote creation, configuration, and accuracy.
• Manage orders, PO placement, expediting, backorders and RMA coordination.
• Administer CRM, quoting tools, and vendor portals; ensure data quality.

Skills

Team leadership

Order management

Sales operations

CRM systems

Quoting tooling

Tools

CRM systems

Vendor portals

Configuration tooling

Job description

THE ROLE

DGR Systems designs, builds, and delivers technology for organizations that depend on it working. We are an IT solutions provider and systems integrator headquartered in Tampa, and we are growing.

This role owns the span between a client deciding to buy and DGR invoicing them. Four functions sit inside that span-Inside Sales, Order Management, Partner Operations, and Sales Operations-and you will lead all four.

That is a deliberate design. In most companies these functions report separately, and the handoffs between them belong to nobody in particular. Here they are one workflow.

WHY CHANNEL OPERATIONS IS ITS OWN DISCIPLINE

If you are coming from a direct-sales business, some of this will be new, and we would rather set the expectation now.

Deal registration has windows. Special pricing expires. Rebate and incentive claims carry submission deadlines, and program tiers have thresholds you either clear or you do not. A quote is not finished until configuration, pricing, and availability all agree; and a vendor’s answer on any of the three can change between Tuesday and Thursday.

Handled well, this is one of the things that separates a well-run partner from an average one. We treat it as a discipline rather than as administration, and we are looking for someone who does the same.

WHAT YOU’LL OWN

Inside Sales

• Leadership of our Inside Sales Representative team

• Quote creation, configuration, and accuracy

• Deal registration at the point of quote, before the opportunity is exposed

• Coaching, development, and performance against a published standard

Order Management

• Sales orders created and verified against what was quoted

• Purchase order placement to distribution and OEMs

• Order status, expediting, backorders, partial shipments, and substitution decisions

• Special and bid pricing application, and tracking of expiry

• Returns and RMA coordination, and the handoff into billing

Partner Operations

• Deal registration maintenance and renewal

• OEM and distributor program administration and compliance

• Certifications, competencies, and specialization tracking

• Rebate, incentive, and MDF claim preparation and submission

• Program tier monitoring, with early warning where a threshold is in reach or at risk

Sales Operations

• CRM administration, configuration, and data quality

• Quoting and configuration tooling

Pipeline hygiene, sales reporting, dashboards, and forecast mechanics

• Systems and process onboarding for new saleshires

YOU’ll Need

• Experience running order management or sales operations in a business that resells products through distribution; where purchase orders, lead times, substitutions, and vendor programs are part of the week

• Experience managing a team-coaching against a standard, and performance conversations

• Detail discipline that holds up under volume, and comfort working to external deadlines that will not move

• Systems fluency across CRM, quoting or configuration tooling, and vendor portals-enough to administer, not only to use

• The willingness to hold a salesperson to a standard while working alongside them every day

It Will Help If You Have

• Come from a VAR, MSP, distributor, or another channel business

• Administered OEM programs

• Submitted rebate, incentive, or MDF claims and know what it costs to miss one

• Administered a CRM rather than only worked inside one

• Built reporting that people actually used

We’ll Teach You

• Our specific partner programs and how their mechanics work

• Our systems, tooling, and configuration

• The IT product and services landscape, if you are coming from another industry

WHO THIS ISN’T FOR

We would rather be direct than waste your time.

• If you see this job simply processing what sales sends you, we are asking for something different. This role verifies before it places.

• If you have never held an order that a salesperson wanted placed, the harder half of this job will be new.

• If partner claims and registrations feel like paperwork rather than money, you will not enjoy the part of this role that matters most.

• If your approach to deadlines is to catch up rather than stay ahead, the windows in this business will not wait for you.

COMPENSATION & BENEFITS

Base salary range - $94,500 - $112,500

Work arrangement - Hybrid – Office Anchored

DGR Systems also offers a robust company benefits package designed to support employees and their families, including competitive health and welfare benefits, paid time off, retirement savings support, and other company-sponsored programs.

DGR Systems is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.