Manager, Inside Sales

AdaptHealth LLC; High Point (NC); Híbrido; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

AdaptHealth LLC is seeking a Manager, Inside Sales to lead the day-to-day operations of the Inside Sales team, including domestic and offshore staff. The role focuses on building relationships with referral sources, generating steady referrals, and ensuring smooth transitions from physician practices to home health services.

You will oversee metrics, drive performance, and ensure compliance with healthcare regulations while coordinating referrals for timely patient admissions and high

Formación

• Associate’s degree required; bachelor’s degree preferred.
• Three (3) years of work experience in health care administrative, customer service, inside sales, call center or management.
• Two (2) years of work-related experience in B2C Sales preferred
• Exact job experience required must be DME Sales.

Responsabilidades

• Oversees Inside Sales staff domestically and offshore to meet timeframes.
• Provides day-to-day management of Inside Sales activities and processes.
• Works with Team Leads to create KPI's and track performance.
• Maintains compliance with federal, state, and local regulations.
• Reports audit metrics and attends regular Inside Sales meetings.
• Coordinates onboarding referrals to the Parachute Health Order Portal.
• Identifies programs to increase revenues and referral sources.
• Other duties as assigned.

Conocimientos

Healthcare administration

Sales management

DME Sales

B2C sales

Educación

Associate degree

Bachelor’s degree preferred

Descripción del empleo

Description

AdaptHealth Opportunity

We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, we would love to hear from you.

The Manager, Inside Sales

The Manager, Inside Sales is responsible for overseeing and leading the day-to-day activities of the Inside Sales team, including domestic and offshore teams. The Inside Sales Team is responsible for building relationships with referral sources to generate steady referrals that meet sales quotas, ensuring continuity between the community physician practice or post-acute setting and the home setting in order to maximize patient satisfaction of home health services; optimizing patient safety, comfort, and well-being; improving awareness and confidence among healthcare professionals, physicians and patients regarding current home health options and capabilities; and coordinating referrals to ensure timely admission and appropriate patient care based on doctor’s referrals.

Job Duties

• Oversees designated Inside Sales domestic and offshore staff to ensure all Inside Sales functions are worked within the established timeframes.
• Provides day-to-day management of activities and processes of Inside Sales team regardless of location.
• Works with Team Leads and Supervisors to create daily, weekly, monthly, and quarterly key performance indicators for staff.
• Tracks, trends, and publishes ongoing metrics for Inside Sales.
• Complies with federal, state, and local legal and healthcare regulations. Maintains abreast of new and upcoming regulations, as well as healthcare industry trends.
• Provides feedback and recommendations on improving systems and processes.
• Holds self and team members accountable for meeting performance expectations.
• Conducts daily/weekly audit and follow-up of “Parachute Health - Inside Sales Dashboards.”
• Improves processes within department emphasizing quality and efficiency, while identifying and removing barriers.
• Anticipates and resolves problems while demonstrating good judgment.?
• Reports audit metrics for employees in order to monitor accuracy and productivity rates.
• Takes escalated phone calls that cannot be effectively resolved by team members.
• Oversees the team’s progress in onboarding referrals to the Parachute Health Order Portal using multiple methods including Push back, Oxygen Recerts, fax back program, cold call, working non-qualified orders and requests from sales team.
• Evaluates interrelationship of referral source, medical team and reimbursement concerns and strives to make fact-based, balanced decisions.
• Works with Director and Vice President of Sales to develop and maintain best processes and practices for the Inside Sales Team.
• Coordinates, conducts, and attends regular Inside Sales Team meetings.
• Understands and maintains focus on most profitable business lines.
• Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase referral source/patient satisfaction.
• Shares information and expertise with peers to enable them to be effective.
• Other duties as assigned.

Requirements

Minimum Job Qualifications

• Associate’s degree from an accredited college or university is required, a bachelor’s degree is preferred.
• Three (3) years’ work related in health care administrative, customer service, inside sales, call center or management regardless of industry required
• Two (2) years of work-related experience in B2C Sales is preferred
• Exact job experience considered must be DME Sales

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.