Director, Operations

AdaptHealth LLC; Lebanon (NH); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid time off (holidays)

Stock Purchase Plan

Parental Leave

Disability Insurance

Life Insurance

FSAs/HSAs

Teledoc access

Job summary

AdaptHealth LLC is seeking a Director of Operations to lead the overall operations across service locations, manage staff, budget, and regulatory compliance. You will oversee inventory control, vendor relations, and process improvements while ensuring adherence to state and federal requirements.

This role requires strong leadership, strategic planning, and collaboration with healthcare providers to maintain high-quality patient care across the network.

Qualifications

• Associate degree from an accredited college is required; bachelor’s degree preferred.
• Five (5) years Director-level experience in related position, preferably in the DME industry.
• Four (4) years Healthcare experience preferably in a HME or sales environment required.
• Two (2) years of Customer Service experience strongly preferred.
• Valid and unrestricted driver’s license in the state of residence.
• Experience liaison, discharge planning or referral coordinator is preferred.

Responsibilities

• Direct all departments and staff across locations to achieve organizational goals.
• Select, onboard, train, and provide comprehensive feedback to staff.
• Monitor performance, coach, discipline, and ensure productivity standards.
• Establish annual department goals aligned with strategy and retention targets.
• Train branch staff on warehouse operations and learning needs; organize training plans.
• Serve as liaison among administration, branches, patients, physicians and providers; assist investigations and resolutions.
• Ensure ACHC compliance readiness and conduct internal audits with branches.
• Ensure regulatory compliance and advise management on action needed.
• Implement Brightree data entry and accurate sales orders.
• Oversee routing, inventory levels, and cross-branch transfers.
• Manage inventories and purchase orders; maintain data records and reports.
• Develop knowledge of HME products and services offered.
• Participate in performance improvement initiatives and surveys.
• Ensure HIPAA compliance and maintain confidentiality.

Skills

DME services

Sales motivation

Persuasion

Relationship building

Communication skills

Presentation skills

Customer service

Product knowledge

Independence

Analytical thinking

Education

Associate degree

Bachelor’s degree preferred

Tools

Brightree

Microsoft Office

Job description

Description

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

Position Summary:

The Director of Operations is primarily responsible for directing the overall functions of Operations. Responsible for the control, management, and operating efficiencies at AdaptHealth service locations including although not limited to Medical Equipment Technicians, Dispatch, Respiratory, Warehouse, Inventory Management, Compliance, Facility. Budget oversight of inventory managing cost of goods, CAPEX related to the inventory management and staff. Assure competency of all staff members; assist in formulating budget, evaluates department performance versus budget and takes appropriate action to remain within budget guidelines. Maintain efficient and effective department operation while requiring compliance with all state, federal and local regulatory laws, standards, and protocols.

Essential Functions and Job Responsibilities:

• Direct all departments and staff across locations to ensure organizational goals are met, promoting the mission, vision, and values of the organization.
• Responsible for selection and hiring of qualified staff, effective onboarding, and providing comprehensive training and regular feedback.
• Accomplish staff results by communicating expectations, monitoring and appraising performance, and coaching, counseling, and disciplining employees; enforce systems, policies, procedures, and productivity standards.
• Establish annual department goals and objectives aligned with organizational strategy, and drive achievement of performance and retention goals, including timely completion of evaluations.
• Train, mentor, and coach branch staff on warehouse operations (locators, par level management, barcode scanning) and communicate all operational process changes; plan and organize orientation, in-service training, and teaching plans based on identified learning needs.
• Serve as a liaison between administration, branches, patients, physicians, and other healthcare providers; assist local branches with customer concern investigations, reporting, and resolutions, and support branches in understanding and achieving company goals.
• Ensure all locations maintain ACHC compliance readiness; create and implement Branch Internal Field Office Audits and work with branches to achieve and sustain compliance.
• Ensure compliance with federal, state, and local legal and professional requirements by monitoring existing/new legislation and advising management on needed actions.
• Implement processes and procedures to ensure accurate Brightree system entry and clean, confirmation-ready sales orders.
• Monitor and direct daily routing activity to maintain delivery frequencies and geographic routing at each location.
• Work with each location to identify appropriate stock levels, minimizing inventory balances, and direct cross-branch transfers to reduce vendor purchasing on slow-moving products.
• Ensure monthly physical inventories are accurate and timely, and approve purchase orders for locations.
• Track and ensure concentrator checks are current, and audit lot/serial number tracking accuracy in Brightree.
• Oversee fleet management and company location(s).
• Maintain accurate data and records (personnel and department operations), and prepare reports as requested, including utilization, performance improvement, service/outcome data, productivity, and long-term/short-term budgets.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Participate in performance improvement initiatives and governmental agency surveys.
• Maintain patient confidentiality and comply with HIPAA and AdaptHealth's Compliance Program; complete assigned compliance training and education.
• Demonstrate flexibility, organization, and composure under stressful situations, and maintain effective working relationships within and across departments.
• Perform other related duties as assigned.

Competency, Skills and Abilities:

• Knowledge of DME services
• Motivation for sales
• Strong persuasion skills
• Excellent relationship building skills and personality.
• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent customer service skills
• Product and industry knowledge
• Ability to work independently and with a team.
• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize and manage multiple projects.
• Mental alertness and the ability to properly treat confidential information.Proficient computer skills and knowledge of Microsoft Office
• Excellent ability to communicate both verbally and in writing

Requirements

Education and Experience Requirements:

• Associate degree from an accredited college is required; bachelor’s degree preferred.
• Five (5) years Director-level experience in related position, preferably in the DME industry.
• Four (4) years Healthcare experience preferably in a HME or sales environment required.
• Two (2) years of Customer Service experience strongly preferred.
• Experience with liaison, discharge planning or referral coordinator experience is preferred.
• Valid and unrestricted driver’s license in the state of residence

Physical Demands and Work Environment:

• Must be able to bend, stoop, stretch, stand, and sit for extended periods.
• Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to angry or irate customers, patients, or referral sources.
• Ability to utilize a personal computer and other office equipment.
• Must be able to lift 30 pounds as needed.
• Physical and mental ability to provide clinical assessments.
• Requires travel throughout service area and use of personal vehicles.

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

*Applicable waiting periods apply

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: https://www.cdph.ca.gov/Programs/CEH/DFDCS/Pages/FDBPrograms/HomeMedicalDeviceRetailProgram.aspx.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.