Manager, Inside Account Development

DoorDash; Chicago (IL); On-site; USD 116,960 - 172,000; Full time

Job summary

DoorDash is seeking a Manager, Inside Post-Sale to lead a high-performing team driving revenue growth and merchant retention for our SMB base. You’ll coach talent, own performance outcomes, and shape strategies that accelerate product adoption.

This role blends sales leadership, operational rigor, and cross-functional partnership in a fast-scaling environment. You’ll partner across Strategy/Ops, Product, Marketing, and Support to enable merchants’ success.

Qualifications

• 4+ years of inside sales experience.
• 2+ years leading and developing sales professionals.
• Track record of driving performance in a metrics-driven environment.

Responsibilities

• Lead with impact by managing revenue-growth focused team.
• Coach and develop talent with regular feedback and career support.
• Build and scale through interview, hiring, onboarding and ramping new members.
• Drive strategy through data by analyzing performance metrics and pipeline health.
• Experiment and optimize with new outreach strategies and workflows.
• Collaborate cross-functionally with Strategy, Ops, Product, Marketing, and Support.

Skills

Inside sales

Leadership

Coaching

Data analysis

CRM (Salesforce)

Excel

Google Workspace

Tools

Salesforce

Google Workspace

Job description

About the Team

The Inside Post‑Sale team is focused on driving retention, satisfaction, and growth across our SMB merchant base. We partner closely with sales, onboarding, account management, and solutions teams to deliver meaningful impact for our merchants every day.

Based primarily in Phoenix, AZ, our team thrives in a high‑energy, collaborative environment where we put Partners first, move quickly, and hold ourselves accountable to results. If you’re energized by developing people, building scalable processes, and driving measurable business impact, this is the team for you.

About the Role

As Manager, Inside Post‑Sale, you will lead a high‑performing team responsible for growing and retaining one of DoorDash’s most important merchant segments. You’ll own performance outcomes, coach and develop talent, and shape the strategies that power revenue growth and product adoption.

This role blends sales leadership, operational rigor, and cross‑functional partnership — ideal for a leader who loves building teams and improving systems in a fast‑scaling environment.

You’re Excited About This Opportunity Because You Will…

• Lead with Impact
  • Manage and develop a team of Inside Sales Executives focused on revenue growth, and marketing product adoption
  • Set clear performance expectations and drive accountability to KPIs
• Coach & Develop Talent
  • Provide consistent coaching, feedback, and career development support
  • Foster a culture of high performance, learning, and continuous improvement
• Build & Scale
  • Interview, hire, onboard, and ramp new team members
  • Design and refine processes that improve efficiency and team effectiveness
• Drive Strategy Through Data
  • Analyze performance metrics and pipeline health to inform business decisions
  • Identify trends and recommend strategic improvements to Sales and Operations leadership
• Experiment & Optimize
  • Pilot new outreach strategies, messaging, and workflows to unlock growth
  • Champion operational improvements that enhance the merchant experience
• Collaborate Cross‑Functionally
  • Partner with Strategy & Ops, Product, Marketing, and Support teams to ensure merchants have the tools and processes they need to succeed
• We’re Excited About You Because…
  • You bring 4+ years of inside sales experience
  • You have 2+ years of experience leading and developing sales professionals
  • You have a track record of driving performance in a metrics‑driven environment
  • You’re comfortable navigating ambiguity and thrive in scaling organizations
  • You’re analytical and use data to inform decisions
  • You’re an authentic, grounded leader who builds trust quickly
  • You’ve led cross‑functional initiatives and can influence without direct authority
  • You’re skilled in performance management and talent development
• Nice to Have
  • Experience with Salesforce (or comparable CRM platforms)
  • Strong proficiency in Excel and Google Workspace
  • Experience in SMB, marketplace, or tech‑enabled services environments

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$116,960—$172,000 USD

The total on‑target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.

$146,200—$215,000 USD

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories", we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.