Manager - Information Technology (ITS-Civil Service)

dallascityhall; Town of Marilla (NY); On-site; USD 94,000 - 117,000; Full time

Job summary

City of Dallas is seeking an experienced Manager-Information Technology to lead the planning, development, and operation of city-wide IT systems, including payroll, dispatch, and water billing. You will oversee the Data Processing Center and manage internal/external software projects.

You will supervise diverse technical staff, set priorities, and collaborate with departments to ensure on-time delivery within budget, while aligning technology initiatives with the city's strategic goals.

Qualifications

• Bachelor's degree required in Computer Science, Information Technology or Business Field.
• Seven (7) years of combined project management experience.
• Three (3) years of supervisory/management experience.
• Knowledge of local, state, and federal laws and regulations.
• Ability to develop and evaluate administrative policies and procedures.

Responsibilities

• Oversees the development, coordination, implementation, and completion of IT resources, equipment, configuration, instrumentation, and operation.
• Manages activities of technical staff, supervisors, radio technicians, and other contractors; develops guidelines, procedures, policies, rules, and regulations and oversees budget and completion.
• Directs, supervises, and manages others to implement corrective action and ensure on-time delivery.
• Reviews plans and engages with technicians to ensure operational functionality of IT systems.
• Plans, assigns, delegates, and manages work of staff; participates in hiring and payroll activities.
• Establishes goals and objectives; develops schedules and standards; directs evaluation activities.
• Prepares management reports; oversees billing, procurement, and equipment management.
• Serves as primary contact on IT projects; meets with stakeholders to provide coordination and status updates.
• Performs other duties as needed.

Skills

Project management

Cross-functional teams

Budget management

Staff supervision

Strategic planning

Governance and policy

Vendor management

Education

Bachelor's degree in Computer Science, Information Technology or Business Field

Master's degree in a related field

Job description

Dallas is Growing. Grow With Us.

Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture,

we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.

Job Summary

Provides the coordination, planning, scheduling, development, acquisition, and maintenance of city-wide computer application systems such as: payroll, police and fire dispatch and 9-1-1 systems, and water billing; manage the 24 hour/day, 365 day/year operation of the Data Processing Center; or plan, acquire, and manage all internally and externally-developed mainframe, LAN, WAN, and PC operating software.

Job Description

Overview

The Manager-Information Technology manages, oversees, and provides oversight for the development, coordination, implementation, and completion of the Information Technology resources, equipment, configuration, instrumentation, and operation.

Essential Functions

• Manages activities of technical staff, supervisors, radio technicians, and other contractors performing information technology work for the City and its departments; develops guidelines, procedures, policies, rules, and regulations and oversees budget and completion.
• Identifies needed areas of change and makes recommendations to improve operations; directs, supervises, and manages others to implement corrective action.
• Performs equipment assessments and evaluations; monitors and oversees technical staff performing work on various projects, equipment, and instrumentation; works with staff to ensure activities remain on budget and on schedule with limited impact or disruption of services and communications.
• Reviews and evaluates plans, activities, and work; engages with technicians on current configuration or instrumentation troubleshooting; provides expertise, direction, and management to ensure smooth communications and consistent operational functionality of all equipment and general information technology applications.
• Plans, assigns, delegates, and manages the work of subordinate staff; participates in hiring, manages work quality, delivers performance feedback, and manages payroll activities.
• Establishes short-, mid- and long-term goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.
• Oversees the preparation of management and productivity reports and studies; manages and oversees billing, procurement activities, and equipment management.
• Serves as primary point of contact on configuration, programming or other information technology projects; meets with customer representatives regularly on project status to provide effective coordination, facilitation, and completion; analyzes business problems and makes recommendations for adjustments, purchases, and other information technology solutions.
• Performs any and all other work as needed or assigned.

Knowledge and Skills

• Knowledge of local, state, and federal laws and regulations.
• Ability to manage Information Technology activities to ensure effective operations.
• Ability to establish and obtain operating goals and objectives.
• Ability to devise solutions to administrative problems and to plan, assigns, and/or supervises the work of others.
• Ability to develop and evaluate administrative policies and procedures.
• Ability to disseminate information through the preparation concise reports.
• Ability to supervise and manage a staff, assign work, and give performance feedback.
• Ability to administer budget.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective working relationships.

MINIMUM QUALIFICATIONS

EDUCATION:

• Bachelor's degree in Computer Science, Information Technology or Business Field.

EXPERIENCE:

• Seven (7) years of combined project management experience and four (4) or more of the following:

• Managing cross-functional teams

• Developing and implementing business application and technology solutions

• Assessing enterprise and/or departmental business requirements

• Providing governance and advice to business partners

• Identifying technologies/ methods/ systems used to deliver solutions

• Managing multiple technical products and projects

• Overseeing the Portfolio of business technology projects

• Ensuring projects and development activities are fully aligned with the overall business strategic plan

• Creating, maintaining and managing a comprehensive product, project and service roadmap

AND

• Three (3) years of supervisory/management experience.

EQUIVALENCIES:

• High school diploma or GED plus eleven (11) years of the required experience will meet the education and experience requirements.

• An associate degree in any field plus nine (9) years of the required experience will meet the education and experience requirements.

• A bachelor's degree in a non-specified field plus nine (9) years of the required experience will meet the education and experience requirements.

• A master's degree in a specified field plus five (5) years of the required experience will meet the education and experience requirements.

LICENSES/CERTIFICATIONS:

• Valid Driver's License

OTHER REQUIREMENT(S):

• No FELONY or Class A misdemeanor convictions.

• No Class B misdemeanor conviction within the last ten (10) years.

• No family violence convictions

• Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge

Salary Range

$93,912.00 - $117,395.20

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.