Manager Information Technology - End User Services

UCHealth; Aurora (CO); On-site; USD 79,000 - 127,000; Full time

Benefits offered by this job

Performance bonus

Annual merit pay increase

Market reviews

Job summary

UCHealth seeks a Manager Information Technology - End User Services to oversee daily operations and align with organizational goals. This onsite role requires strong leadership and IT service management in a fast-paced environment.

Responsibilities include staff management, budgeting, vendor relations, and ensuring quality end-user support across desktop, field service, and AV teams. Denver metro area-based, residence in the region is required.

Qualifications

• 5 years of relevant IT experience; 1 year of leadership experience.
• Experience managing End User Services teams and IT operations.

Responsibilities

• Develop departmental goals and objectives in support of the strategic plan.
• Manage staff, performance, recruitment, payroll, and team engagement.
• Monitor budgets, regulatory compliance, contracts, and vendor relations; justify needs for purchases.
• Oversee information systems installations, conversions, and upgrades; recommend cost-effective solutions.
• Lead Desktop Support, Field Service, and Audio-Visual Teams.
• Handle escalations and liaise with customers, executives, and IT.

Skills

Leadership

IT management

Education

High school diploma or GED

Job description

Employees are our number one asset.

UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *

Manager Information Technology - End User Services

Location:

UCHealth UCHlth Anschutz Inpt Pavilion, US:CO:Aurora

Department:

UCHlth End User Services

Work Schedule: Full Time, 80.00 hours per pay period (2 weeks)

Shift:

Days

Pay:

$57.56 - $92.10 / hour. Pay is dependent on applicant's relevant experience

This position is an onsite role and does not offer a hybrid or remote option. Candidates must reside in the Denver Metro area, regional travel is required.

Summary:

Manages the daily operations of the department or assigned area/function to ensure alignment with departmental and organizational objectives.

Responsibilities

• Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Manages staff relations including performance management, staff satisfaction, and conflict management. Performs and oversees scheduling, recruitment, payroll, and student engagements.
• Monitors departmental budgets, regulatory compliance, departmental contracts, and vendor relations. Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies. Supports special projects and business analysis as requested.
• Manages information systems installations, conversions, and upgrades. Evaluates need for upgrades or changes to existing systems and recommends cost-effective hardware/software solutions.
• Manges the Desktop Support Team, Field Service Engineer Team, and Audio-Visual Teams
• Manages escalations and is a liaison with Customers, executives, and IT
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements

• High School diploma or GED.
• 5 years of relevant experience; 1 year of leadership experience.

Preferred

• Healthcare experience
• Desktop Management experience

Recognition

• Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
• Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
• Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.

Health and well-being

• Medical, dental and vision coverage.
• Access to 24/7 mental health and well-being support for employees and dependents.
• Discounted gym memberships and fitness resources.
• Free Care.com membership.
• Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
• Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
• Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.
• Employer-provided short-term disability and long-term disability with a buy-up coverage option.

Retirement and savings

• 403(b) plan with employer matching contribution.
• Additional 457(b) plan may be available.
• Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.

Education and career growth

• UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.
• Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
• Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
• Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
• Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.
• Eligibility for some programs is based on an employee's scheduled work hours.

We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.

UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when the do not impose an undue hardship on the organization.

Who We Are (uchealth.org)