Manager, Information Technology

Quest Diagnostics Incorporated; Southfield (MI); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance (Day 1)

Vacation and Time Off

401(k) company match

Employee stock purchase plan

Education assistance

Job summary

Quest Diagnostics Incorporated in Southfield, MI seeks an experienced IT leader to drive technology execution for major clients. You will partner with development teams, product managers, and stakeholders to budget, plan, and deliver enhancements while mentoring a team of developers.

Ideal candidates bring 5+ years of leadership, strong analytical skills, and a background in laboratory information systems or healthcare IT.

Qualifications

• BS/BA in Computer Science/Information Systems or related field including MLT/MT.
• Minimum 3–5 years of analyst experience with at least 1–2 years of project management or related leadership.
• Experience with Laboratory Information Systems or healthcare environments preferred.
• Experience coaching, mentoring and training team members.
• Minimum 3 years of leadership experience.

Responsibilities

• Lead technology execution and delivery of IT services for key clients.
• Collaborate with development teams and product managers on budgets and enhancements.
• Plan and execute projects with stakeholders and vendors.
• Maintain strong client relationships and drive technology solutions.
• Act as primary liaison for strategic clients.
• Mentor and manage a team of developers and connectivity resources.
• Identify and mitigate technical risks and provide guidance.
• Review architectural designs and test specs.

Skills

Change management

Analytical thinking

Data storytelling

Relationship building

Collaboration

Independent work

Process mapping

Education

BS/BA in Computer Science/Information Systems or related field including MLT, MT

Job description

Job Description

Benefits Information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Lead technology execution and implementations for key clients ensuring seamless delivery of IT services
• Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests
• Works together with software developers, business stakeholders, and supporting resources to plan and execute projects
• Foster strong client relationships and drive key technology solutions
• Act as primary liaison for strategic clients
• Manage escalations and monitor system performance with a proactive approach
• Delegates tasks, organizes, mentors and motivates a team of developers, specialists, and/or connectivity resources
• Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture
• Review of the product architectural design, requirements specifications, and test specifications
• Determine, support, and/orapprove estimates for demand requests
• Technical assessment of the impact of any changes to product requirements
• Provision of day-to-day technical guidance to other members of the project team
• Monitor the progress and risk related to the project schedule and work with teams to develop appropriate remedial action to be taken
• Highlight, review and mitigate technical risks
• Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques
• Contribute to the continued improvement of processes, communication, and functionality across multiple workstreams by looking for opportunities for improvement and implementing solutions
• Resolution of technical issues in conjunction with team members
• Identification of technology training requirements
• Steward of process improvement initiatives
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

Qualifications:

Education

• BS/BA degree in Computer Science/Information Systems or related field including MLT, MT

Preferred Work Experience

• Demonstrate how you've leveraged Customer Experience processes to act as an advocate for customers
• At least 5 years of experience working with Laboratory Information Systems or other related systems
• Experience in coaching, mentoring and/or training other team members
• Minimum 3 years of leadership experience

Knowledge

• Customer Experience Management
• Laboratory operations workflow
• Design Thinking
• Business/Digital Analysis
• Agile
• Healthcare, clinical lab, or related industry knowledge

Skills

• Change management
• Strong analytical and critical thinking skills
• Beyond the typical communications skills, an ability to tell a story is a must have "what does the data tell us?"
• Ability to build strong and trusted relationships
• Collaborate with others for optimal results
• Ability to work independently and drive for results
• Business process mapping (BPM) skills beneficial

Travel Required: 10-20%

Technical Training or Professional Licensing

• Minimum of 3-5 years of analyst experience including at least 1-2 years of project management or direct management related activities
• Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment
• Desirable: Experience with Six Sigma and/or CMMi principles and processes
• Desirable: Prior supervisory experience

Preferred Technical Training or Licensing

• Epic certification

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.