Manager, Information Technology

SOA; Chicago, Northern (IL, KY); Hybrid; USD 125,000 - 135,000; Full time

Job summary

SOA in Chicago, IL seeks a Manager of Information Technology to lead the IT team and drive infrastructure strategy. This role blends hands-on technical work with people leadership, overseeing cloud, Microsoft 365, networking, and IT projects in a mission-driven nonprofit environment.

You will manage a team, partner with stakeholders, and ensure secure, reliable IT services while steering budgeting and vendor management. The position is hybrid with onsite three days per week in Chicago area.

Qualifications

• 10+ years of IT experience with progressive responsibility.
• 5+ years of people management or supervisory experience.
• Strong hands-on experience with Microsoft 365 and AWS.
• Solid networking knowledge (firewalls, Wi‑Fi, VPNs) and infrastructure.
• Experience leading IT projects, vendors, and budgets.

Responsibilities

• Lead and develop a team including Senior Systems Administrator and two Systems Administrators.
• Oversee day-to-day IT infrastructure and end-user operations.
• Administer Microsoft 365/Azure environments (Exchange Online, Teams, SharePoint, OneDrive).
• Manage AWS infrastructure for compute, storage, networking and security.
• Oversee LAN/WAN, Wi‑Fi, VPNs, firewalls, and internet connectivity.
• Manage office/server-room infrastructure and AV technology.
• Oversee Help Desk, SLAs, escalations, and end-user support.
• Assist with budgeting, invoicing, forecasting and cost optimization.
• Ensure cybersecurity practices across infrastructure and cloud environments.
• Coach and develop team members through performance management.

Skills

Microsoft 365

AWS

Networking

Leadership

Vendor management

Security practices

Hands-on IT

Budgeting

End-user support

Education

Bachelor's degree in Computer Information Systems, Business, or related field

Tools

Azure

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Information Technology

Regular Full-Time Chicago, IL, US

19 days ago Requisition ID: 1395

Salary Range: $125,000.00 To $135,000.00 Annually

Regular Full-TimeTechnical Chicago, IL, US

30+ days ago Requisition ID: 1392

Salary Range: $125,000.00 To $135,000.00 Annually

This is a hybrid role based out of our Chicago/O'Hare Area office, with an expectation of being onsite three days per week. Applicants must reside within a 100-mile radius of the Chicago, IL office to be considered.

Manager, Information Technology

Manages day-to-day operations of the Information Technology (IT) infrastructure and related platforms for the SOA and Actuarial Foundation, ensuring that the IT services meet the needs of the organizations today and in the future while maintaining fiscal responsibility of the SOA's IT finances and effectively managing business risk. This is a great opportunity for an experienced infrastructure leader who wants the best of both worlds: the ability to lead and develop a team while staying technically hands-on. You'll have broad ownership across cloud, Microsoft 365, networking, infrastructure, service delivery, vendors, and IT projects within a mission-driven nonprofit organization.

What You'll Do

• Lead and develop a team consisting of a Senior Systems Administrator and two Systems Administrators
• Oversee day-to-day IT infrastructure and end-user technology operations
• Administer and optimize Microsoft 365/Azure environments, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and related services
• Manage AWS infrastructure, including compute, storage, networking, IAM, backups, resource optimization, and security best practices
• Oversee network infrastructure including LAN/WAN, Wi-Fi, VPN, firewalls, and internet connectivity
• Manage physical office and server-room infrastructure, including servers, networking, storage, UPS, telecommunications, and conference-room/AV technology
• Oversee the internal Help Desk, ticketing system, SLAs, escalations, and end-user support
• Remain hands-on and assist with technical troubleshooting, system administration, and escalated support when needed
• Oversee hardware/software procurement, licensing, inventory, and IT asset lifecycle management
• Support backup, disaster recovery, and business continuity initiatives
• Manage technology vendors, service providers, contracts, and infrastructure-related projects
• Assist with IT budgeting, invoicing, forecasting, and cost optimization
• Partner with cybersecurity stakeholders to ensure security best practices are followed across infrastructure, cloud, network, and endpoint environments
• Coach and develop team members through performance management, training, and career development

What We're Looking For

• 10+ years of progressive IT experience
• 5+ years of people management/supervisory experience
• Strong hands-on experience administering Microsoft 365
• Hands-on AWS cloud infrastructure experience
• Strong networking knowledge, including firewalls, Wi-Fi, VPNs, and network troubleshooting
• Experience managing physical IT/server-room infrastructure
• Experience leading systems administration, infrastructure, and/or end-user support teams
• Strong understanding of infrastructure and cloud security best practices
• Ability and willingness to remain hands-on technically while leading a team
• Experience managing IT projects, vendors, and competing priorities
• Excellent communication skills with the ability to work effectively with technical teams, end users, vendors, and organizational leadership
• Bachelor’s degree in Computer Information Systems, Business, or a related field, or equivalent applicable experience

Nice to Have

• Fortinet firewall experience
• Aruba networking/Wi-Fi experience
• Veeam and/or Druva backup experience
• Experience building and supporting Microsoft Teams environments
• Experience with Azure, Entra ID, Intune, Purview, and related Microsoft technologies
• Experience supporting additional SaaS/business applications

WORK ENVIRONMENT (environmental and atmospheric conditions commonly associated with the performance of the functions of this job.

• Hybrid office environment
• DataCenter(environmentally controlled area between 60 and 65 degrees)
• Occasional work outside of normal business hours
• Occasional overnight travel for continuing education or training

SUPERVISORY RESPONSIBILITES AND COORDINATION required to perform the functions of this job.

• This position currently directly supervises the following staff:
  • Senior Systems Administrator
  • Two (2) Systems Administrators

The SOA will provide equal opportunity to all employees and applicants for employment regardless of actual or perceived race, color, religion, age, sex, pregnancy, national origin, ancestry, disability (mental or physical), genetic information, military or veteran status, marital status, order of protection status, gender identity, sexual orientation or any other category protected by applicable law. Such action shall include but is not limited to: initial consideration for employment; job placement and assignment of responsibilities; performance evaluation; promotion and advancement; compensation and fringe benefits; training and professional development opportunities; formulation and application of human resource policies and rules; facility and service accessibility; and discipline and termination.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.