Manager In Training - Worcester, MA

Vipauto; Worcester (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Vipauto in Worcester, Massachusetts, is looking for a Manager-in-Training (M.I.T.) to learn VIP's culture and management processes. The M.I.T. will lead a team to ensure operational effectiveness and deliver exceptional customer experiences. Responsibilities include managing safety, developing the team, and ensuring compliance with procedures.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a comprehensive understanding of automotive servicing. This position offers opportunity for career development.

Qualifications

• Strong leadership and people-management skills are necessary.
• Excellent communication skills, both verbal and written.
• Must have a solid understanding of automotive servicing.

Responsibilities

• Lead and develop a superior team to enhance customer experience.
• Ensure compliance with safety policies and operational procedures.
• Conduct daily communications and monitor team performance.

Skills

Strong people-management leadership skills

Excellent verbal and written communication

Sound business sense and analytical abilities

Strong organization and time-management skills

Understanding of automotive servicing

Education

Two years of related automotive service management experience

Completion of a two-year college or technical school program

Tools

ASE Certification P2 – Parts Specialist

ASE Certification G1 – Maintenance and light repair

Job description

GENERAL SUMMARY

The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures, and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Must keep workplace safety as Priority #1 by following all safety policies, completing mandatory safety‑related training, locking out any unsafe equipment, and reporting unsafe conditions or actions to management.
2. Must learn the VIP way of building an Extraordinary Team that delivers better customer experiences to everyone.
3. Must learn VIP’s processes and be prepared to successfully execute the duties listed below:
1. Hire the best associates in the area.
2. Develop a superior team:
   1. Ensure all store associates have taken and passed mandatory LMS training.
   2. Ensure mandatory vendor training is completed.
   3. Mandate TI(A) basic automotive service certification for all associates.
   4. Provide coaching sessions to guide associates in their career paths.
   5. Sign up associates and provide study materials for applicable ASE certifications.
3. Schedule the team so they meet customer needs at all hours of operation.
4. Communicate with the team daily through huddles and bi‑monthly store meetings.
5. Monitor email throughout the day for customer appointments and communication.
6. Implement the 5‑for‑5 process to educate customers on vehicle conditions and partner on solutions.
7. Dispatch work orders to the first available technician capable of performing the work.
8. Attend mandatory off‑site meetings and training sessions as needed.
4. Must oversee Facility and Equipment Maintenance:
   1. Maintain facility appearance, compliance with security, safety, and environmental codes.
   2. Maintain enterprise equipment to meet customer needs.
   3. Daily preparatory work on location, service desk, and equipment; secure unclaimed vehicles at closing.
   4. Maintain cleanliness of the service department.
   5. Inspect waiting area and parking lot each day before opening.
   6. Document issues in the facility or equipment database.
5. Must enforce procedural compliance, mandating adherence to the Service Code of Ethics and applicable municipal, state, and federal regulations.
6. Must perform additional responsibilities as required:
   1. Communicate with higher‑level management to ensure compliance with service standards and company policies.
   2. Administer policy mandates in the assigned location.

PERFORMANCE MEASUREMENT

The M.I.T. supports the Service Manager in helping the team achieve performance targets set by leadership through daily, weekly, and monthly reports.

STANDARD MANAGEMENT WORK WEEK

• Schedule: Mandated 5‑day work schedule with at least 50 hours per week.
• Attendance: Must arrive before each shift, be ready to perform duties at shift start, and work all scheduled hours.

REQUIRED QUALIFICATIONS

1. Knowledge, Skills, and Abilities
   1. Strong people‑management leadership skills—motivational, supportive, assertive, and decisive.
   2. Excellent verbal and written communication.
   3. Sound business sense with analytical, prioritization, and solution‑implementation abilities.
   4. Strong organization and time‑management skills.
   5. Comprehensive understanding of automotive servicing and the industry.
2. Minimum Education or Experience
   1. Two years of related automotive service management experience.
   2. Completion of a two‑year college or technical school program recommended.
   3. Or an equivalent combination of education and experience.
3. Certifications, Licenses, and Registrations
   1. Current, valid driver’s license issued in the resident state.
   2. ASE Certification P2 – Parts Specialist recommended.
   3. ASE Certification G1 – Maintenance and light repair recommended.
   4. State Inspection License mandatory where applicable.

ESSENTIAL JOB FUNCTIONS

The work environment for this role is an indoor service department typically 800 to 2,500 sq. ft., which opens to outdoors via overhead doors. 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