Manager in Training (MIT)

Main Street Auto; Grand Rapids (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

Main Street Auto in Grand Rapids, MI is seeking a Store Manager in training to lead the service shop and service department team. You will oversee day-to-day directions, supervise technicians, manage inventory, and coach staff to deliver efficient and quality service to customers.

You will ensure proper cash controls, timely paperwork, and compliance with safety policies while maintaining a positive customer experience and profitability for the location.

Qualifications

• Previous management/supervisory experience is required.
• Must read and write English.
• Good technical knowledge and math skills are required.

Responsibilities

• Open and close the store on time daily.
• Schedule staff to ensure service coverage.
• Provide direction to personnel to meet store goals.
• Monitor workflow to ensure vehicles are serviced within time limits.
• Deliver prompt, courteous customer service and resolve complaints.
• Review transactions to detect and prevent theft and cash shortages.
• Supervise and train staff, including hiring, scheduling, coaching, and evaluations.
• Educate employees on product and service offerings.
• Maintain inventory levels and order supplies as needed.
• Ensure accurate daily paperwork and data input.

Skills

Staff supervision

Customer service

Scheduling

Training

Cash handling

Problem solving

Tools

Oil and grease guns

Coolant exchange machine

Transmission fluid exchange machine

Differential pump

Calculator

Job description

Nature of Work

Provide overall day-to-day directions to store personnel to provide efficient and quality service to customers. The Store Manager in training should spend appropriate time supervising and training technicians, managing inventory, monitoring employees to customer interaction, completing required paperwork and enacting cost control measures to ensure the profitability and growth of the location.

Essential Job Functions

• Ensure store is open and closed on time daily.
• Make sure staff are properly scheduled to provide service.
• Provide overall direction to personnel to meet and exceed store goals.
• Monitor workflow to ensure that vehicles are serviced within specified time limits.
• Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.
• Review transactions for voids, hand invoices and cash shortages to detect and control theft.
• Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination.
• Continuously educate employees on product/service offerings.
• Make sure proper tools are on hand to do the job.
• Set an example of superior service system performance and continuously train others on the same.
• Complete daily, weekly and monthly paperwork on a timely basis.
• Maintain adequate inventory levels; order supplies as needed.
• Provide service to customer vehicles, including checking and changing fluids and filters, airing tires.
• provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computer; explain service to customers and accept payment for services.
• Maintain and enforce proper cash controls (i.e., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).
• Complete store inspections on a weekly basis; correct discrepancies with assistance of GM, Regional Manager, if necessary.
• Oversee and direct daily clean-up to maintain clean, presentable facility and grounds.
• Observe and comply with safety rules and regulations.
• Perform related duties as assigned.

Knowledge, Skills and Abilities

To successfully perform the essential functions of the position, the employee must be able to read and write English. Previous management/supervisory experience is required. Good technical knowledge and math skills are required. Equipment operation includes overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine and calculator. The employee must be able to reach four feet in height overhead, some bending, stretching and use stairs is used constantly. The employee must be able to communicate effectively with GM, customers, co- workers, Regional Manager and Corporate Personnel. Mobility is required.

Scope of Position

This position reports to the Regional Manager, and has direct supervisory responsibilities for all store personnel in the absence of the RM. This position is also an hourly rate and non-exempt position.

Working Conditions

This position works in a garage environment 100% of the time. Exposure to heavy equipment, slick surfaces and hot-cold temperatures and may require limited travel.

Major Accountabilities

• Timeliness and quality of service provided.
• Well-trained and efficient store management staff; effective employee relations.
• Profitable and efficient stores; meet or exceed sales goals.
• Effective and timely labor control.
• Well maintained building and grounds.
• Timely and accurate paperwork; timely and accurate data input in computer.
• Effective and accurate cash controls.
• Adequate inventory levels; timely purchasing of supplies.
• Prompt and courteous customer service.
• Safe work habits for self and store personnel, hold monthly safety meeting for staff.
• Clean and proper uniform and good hygiene; enforces requirements for store personnel.
• Act as a model of excellence for store personnel.
• Communicate and enforce all company rules and policies.
• Attend manager meetings each month.
• Investigate promptly and accurately any customer service issues.
• Investigate promptly and report any employee issues or concerns to supervisor and appropriate corporate personnel.
• Follow and enforce all Environmental rules and policies
• Follow and enforce all state of Michigan and Federal labor codes as they apply.

compensation $18-$20 depending on experience

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