Manager In Training - Milton

MobileOne LLC; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

MobileOne LLC is seeking a Manager in Training to join their team in Chicago. This role involves a 90-day blended-learning program focusing on managing a T-Mobile Premium Retail Store, including supervising daily activities, performance management, and staffing. The successful candidate will be responsible for driving store productivity and ensuring excellent customer service while fostering a positive work environment.

Benefits

Comprehensive benefits package

Potential store bonus

Qualifications

• One year of previous management experience in retail.
• Ability to lead and coach teams.
• Legal authorization to work in the United States.

Responsibilities

• Manage guest services, store operations, and sales.
• Hire and develop sales associates.
• Ensure customer needs are met and onboarding is successful.

Skills

Leadership

Communication

Coaching

Sales Knowledge

Education

High school diploma or GED

Tools

Microsoft Office

G-suite

Job description

Requirements

• One year of previous management experience in retail, preferably in wireless (Required)
• Ability to lead and coach to deliver financial results
• Legal authorization to work in the United States
• Pass a pre-employment background check (qualified applicants with criminal histories will be considered in accordance with laws)
• High school diploma or GED and at least 18 years old

Knowledge and Skills

• Knowledge of T-Mobile products, services, policies, systems, etc. (preferred)
• Basic proficiency in Microsoft Office and G-suite
• Effective written and verbal communication skills
• Ability to train others and adapt to different learning styles
• Ability to provide constructive feedback
• Knowledge of store sales and operations to support team questions
• Ability to explain Mobile Expert pay accurately
• Experience in recruiting, interviewing, and retaining staff

Mobileone, LLC Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to protected characteristics. We do not tolerate discrimination, retaliation, or harassment.

If you have a disability and need accommodation during the application process, please email [e-mail].

Job Summary

The Manager in Training (MIT) program is a 90-day blended-learning program in our store locations. It covers all aspects of managing a T-Mobile Premium Retail Store, including supervising daily activities, performance management, staffing, and operational planning. The program includes monthly focus areas and regular feedback from managers. Successful completion leads to a Retail Store Manager role.

As a Manager in Training, you will:

• Manage guest services, store operations, sales, profitability, merchandise, inventory, expenses, HR, and costs
• Be familiar with hiring, scheduling, training, marketing, loss prevention, and leadership
• Serve as the primary contact for store employees

Responsibilities include:

• Managing store productivity and KPIs
• Hiring and developing sales associates
• Training staff on store systems and customer experience
• Fostering a positive environment aligned with MobileOne's values
• Coaching staff to build customer relationships and ensure excellent service
• Maintaining a clean, organized, and visually appealing store
• Staying updated on T-Mobile products and sales techniques
• Ensuring customer needs are met and onboarding is successful
• Using tools to develop internal talent and performance
• Driving operational efficiencies to minimize risks and protect assets

Pay

$19.00/hr (plus potential store bonus)

Benefits

We offer a comprehensive benefits package to support your health, family, and lifestyle.