Manager in Training

Crunch Fitness - JFF North America; Richmond (VA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Free gym membership

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Crunch Fitness in Richmond, Virginia, is seeking a Manager in Training to enhance customer experience and drive sales. This full-time, hourly position involves teamwork to ensure high service standards and effective lead generation.

The ideal candidate should possess strong communication skills, a background in customer service, and a sales-driven mindset. The role includes responsibilities like managing desk operations and participating in community marketing events.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience required.
• CPR/AED certification required.

Responsibilities

• Meet or exceed targets in lead generation and sales.
• Conduct tours and manage inquiries for prospective members.
• Ensure exceptional customer service at the front desk.

Skills

Sales experience

Customer service

Communication skills

Professional attitude

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Benefits

• Free gym membership
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job Description

The Manager in Training (MIT) role supports the growth of the club through lead generation and sales. This role will assist with the delivery of an amazing Crunch Member Experience, through successful operation of the front desk and related departments. They are responsible for overseeing the front desk to ensure that all members receive the highest level of customer service possible. They will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand. This is a full-time, hourly non-exempt position eligible for sales commission.

Above description may be subject to change or alteration at any time.

Responsibilities

• Meet or exceed weekly and monthly targets in lead generation, new membership units, ACH attachment, and scheduling CrunchONE Kick-Off bookings.
• Establish and maintain an effective lead generation program through networking and street team marketing campaigns.
• Conduct tours and telephone inquiries for prospective members.
• Attend events and find community opportunities for exposure.
• Deliver exceptional customer service by providing an uplifting and friendly atmosphere.
• Represent Crunch Fitness in a positive light to increase brand awareness and generate new sales’ opportunities.
• Ensure all front desk systems are executed properly, such as member check-in, guest registration, retail purchases, delinquent account procedures, telephone inquiries, and member requests.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent
• 1 year of sales experience preferred
• Minimum of 1 year of customer service required
• CPR/AED certification required
• Basic computer proficiency
• Professional attitude
• Upbeat and positive personality
• Efficient and effective communication skills
• Ability to multi-task and excel in a busy environment

Physical Requirements

• Must be able to adjust and operate all club equipment.
• Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.

Hourly rate is subject to change by state.