Manager, Implementation and Program Delivery

Integrity; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Integrity is seeking a Manager, Implementation and Program Delivery to own the handoff from deal signed to full BU adoption. You will partner with Business Units as a trusted contact, build relationships, and drive behavior change while tracking initiatives to surface risk early.

You will work with Category Managers upstream, run governance, diagnose adoption barriers, and escalate with data. This role emphasizes program delivery and relationship skills over pure procurement knowledge, which can

Qualifications

• 4–7 years in project/program management and organizational change management.
• Experience influencing stakeholders across multiple business functions.
• Background in a customer-facing, service-delivery, or account management environment.

Responsibilities

• Own post-signature implementation and adoption tracking.
• Build genuine relationships with Business Units and stakeholders.
• Partner with Category Managers upstream on implementation and adoption plans.
• Run a standing governance cadence with status, blockers, owners.
• Diagnose and resolve adoption barriers and drive the right fix.
• Manage change with stakeholder-specific plans and escalation when needed.
• Escalate when necessary with data and a clear ask to leadership.
• Track realized value with a savings realization tracker.

Skills

Relationship building

Customer service mentality

Change management

Program governance

Executive communication

Fast learner in unfamiliar domains

Job description

About The Role

Strategic Sourcing consistently identifies savings opportunities, runs competitive RFPs, and negotiates strong vendor agreements — but the value of that work is only realized when Business Units actually adopt the change. Today, that adoption is inconsistent: initiatives stall after contract signature, savings go unrealized, and Category Managers are pulled into BU-management work that takes them away from sourcing

This role closes that gap. The Manager, Implementation and Program Delivery owns the handoff from "deal signed" or “savings identified” to "change fully adopted." This person will partner closely with Business Units as a trusted point of contact — building the relationships and rapport needed to drive real behavior change, tracking initiatives with enough rigor that risk surfaces early, and escalating only when relationship-based influence genuinely isn't enough. This is not a sourcing or procurement role. We are hiring for exceptional program delivery, change management, and relationship-building skills — deep procurement knowledge is not required and can be learned on the job

• Own post-signature implementation. Serve as the accountable owner for every initiative from contract execution through full Business Unit adoption — the phase where things currently slip through the cracks.
• Build genuine relationships with Business Units. Be a familiar, trusted presence to BU stakeholders — not a compliance checkpoint they try to avoid. Understand each BU's priorities and pressures well enough that change conversations land as partnership.
• Partner with Category Managers upstream. Get involved before RFP close to help build realistic implementation and adoption plans, so execution is designed in from the start rather than bolted on after the deal.
• Run a standing governance cadence. Maintain simple, visible tracking (status, blockers, next steps, owners) that makes at-risk initiatives obvious early, well before a deadline crisis.
• Diagnose and resolve adoption barriers. Determine whether a stalled initiative is a BU compliance issue, a vendor delay, or a systems/process gap — and drive the right fix.
• Manage change, not just tasks. Build stakeholder-specific plans for why a BU should change behavior, using influence and rapport before resorting to escalation.
• Escalate when necessary, with data. When relationship-based influence isn't sufficient, bring leadership a clear, well-documented ask rather than a vague status update.
• Track realized value. Maintain a savings realization tracker that distinguishes contracted savings from savings actually realized in practice — closing that gap is a core measure of this role's success

Experience

• 4–7 years in project/program management and organizational change management
• Demonstrated experience influencing stakeholders who did not report to them, ideally across multiple business functions
• Background in a customer-facing, service-delivery, or account management environment, with a genuine "the client's success is my success" mentality
• Experience running structured change efforts — communication plans, adoption tracking, resistance management — not just project timelines
• Procurement or sourcing experience is not required

Core Competencies

• Relationship building: builds real rapport with Business Unit stakeholders; is sought out and trusted, not avoided
• Customer service mentality: proactive, responsive, and takes ownership of the BU's experience through the full transition
• Change management: builds the case for why a BU should change, and works resistance through relationship rather than premature escalation
• Program governance: creates simple, visible tracking that surfaces risk early
• Executive communication: summarizes stalled initiatives crisply for leadership, with a clear ask, without skipping the relationship-first approach
• Fast learner in unfamiliar domains: comfortable getting conversant in sourcing/procurement concepts quickly without prior background

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.