Manager III, Field Service Engineer (M3) - DRY ETCH

Nutanix; Phoenix (AZ); On-site; USD 88,000 - 121,000; Full time

Job summary

A leading company in semiconductor and display manufacturing seeks a talented individual to manage key business performance metrics and ensure customer satisfaction through effective communication and leadership. The role requires 3+ years of hands-on DRY ETCH technical experience, promoting safety practices and supporting quality improvements.

Benefits

Comprehensive benefits package

Support for personal and professional growth

Travel opportunities

Qualifications

• 3+ years of hands-on DRY ETCH technical experience highly preferred.
• In-depth understanding of concepts, theories, and principles in own job family.

Responsibilities

• Manages Applied KPI performance and service agreement business.
• Interviews, hires, and trains customer engineers.
• Achieves guaranteed uptime and impacts service levels.

Skills

Communication

Leadership

Problem Solving

Interpersonal Skills

Job description

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables exciting technologies like AI and IoT. If you want to work beyond the cutting edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible a Better Future.

What We Offer

Salary:

$88,000.00 - $121,000.00

Location:

Phoenix, AZ

At Applied, we prioritize your well-being and encourage you to bring your best self to work. Our benefits and wellness programs focus on your happiness, health, and resilience. We offer a comprehensive total rewards package to support your personal and professional growth, whether at work or at home. Learn more about our benefits.

You’ll benefit from a supportive work culture that encourages learning, development, and career growth as you take on challenges and drive innovative solutions for our customers. Visit our Careers website to learn more about careers at Applied.

Hands-on Technical DRY ETCH Experience Highly Preferred

Forecasts financial, manpower, and operational requirements for key businesses (start-up, warranty, service agreements, paid service). Identifies and pursues service agreement business in collaboration with marketing and sales. Manages Applied KPI performance, including Customer Acceptance Report (CAR) cycle time, clean desk, reporting hours, Utilization%, Over Time%, Parts Confirmation (TES), parts return, etc.

Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedures. Maintains DSO according to goals. Manages systems start-up and warranty, Comprehensive Service Agreement (CSA), and Total Kit Management (TKM) costs under reserve.

Prepares and hosts weekly meetings with customers to ensure satisfaction with our services and system performance.

Interviews, hires, and trains customer engineers to meet TSMC's expectations and support regional business.

Ensures employee satisfaction through:

• Communication of business progress and related actions
• Goal setting and achievement control
• Training and career development plans

Promotes safety practices among customer engineers, develops their skills, and spots managerial or other specialist talent. Escalates system issues promptly and reports accurately.

Achieves guaranteed uptime and other parameters as sold to customers. Understands etch technique issues, hosts internal meetings to discuss uptime, critical issues, and action plans, and aligns with customers.

Supports quality improvement processes to reduce cycle time, improve technical performance, and empower the workforce.

Functional Knowledge

• 3+ years of hands-on DRY ETCH technical experience highly preferred
• In-depth understanding of concepts, theories, and principles in own job family and basic knowledge of related areas

Business Expertise

• Understanding of the industry and how own area contributes to objectives

Leadership

• Manages a homogeneous team, adapting plans to meet challenges

Problem Solving

• Identifies and resolves technical, operational, and organizational problems

Impact

• Impacts service levels and team’s ability to meet quality and timeliness goals

Interpersonal Skills

• Guides, influences, and persuades internally and externally

Position requires adherence to Applied Materials' Standards of Business Conduct and high ethical standards.

#LI

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20%

Relocation Eligible: Yes

The salary offered depends on factors like location, experience, and internal equity. Candidates may also be eligible for bonuses and stock awards. For sales roles, the posted range is the Target Total Cash (TTC), including base salary and bonus.

Applied Materials is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran or military status, or other protected categories.

For accessibility support or accommodation requests, contact [e-mail] or call 877-612-7547, option 1.