Manager III, Field Service Engineer - (M3)

Applied Materials, Inc.; City of Albany (NY); On-site; USD 88,000 - 121,000; Full time

Benefits offered by this job

Stock award program

Bonus program

Travel 25%

Job summary

Applied Materials, Inc. seeks a regional customer engineering leader to foster strong client relationships and ensure service performance. You will oversee field teams, drive uptime and quality improvements, and manage safety practices across sites in the Albany area.

This full-time role requires coordinating with sales, marketing and service delivery to meet customer commitments. The position involves hiring and mentoring engineers, planning career paths, and guiding performance reviews while

Qualifications

• Experience in managing customer service or field service teams.
• Strong relationship management and communication skills.
• Ability to travel regionally to client sites (25% travel).

Responsibilities

• Develops and maintains customer relationships with all relevant individuals in his/her district, at all times, including regular customer visits.
• Ensures customer satisfaction with Company service and system performance.
• Escalates system downs according to escalation procedures to ensure earliest return to service; reports promptly.
• Achieves guaranteed uptime and other parameters as sold to customers.
• Promotes quality improvement processes to reduce cycle time and improve technical performance.
• Interviews, hires, and trains customer engineers and technicians to support regional business.
• Manages, coaches, and provides direct supervision to professional contributors and/or skilled staff.
• Responsible for salary planning, career planning, corrective actions, objectives and performance appraisals.
• Ensures employee satisfaction through communication of progress, goal setting and development plans.
• Forecasts financial, manpower, and operational requirements; identifies service agreements with marketing and sales.
• Manages startups, local inventories and RMA procedures.
• Ensures appropriate safety practices among customer engineers.

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next‑generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary:

$88,000.00 - $121,000.00

Location:

Albany,NY, Malta,NY

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Ensures customer satisfaction with Company service and system performance.
• Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• Achieves guaranteed up time and other parameters as sold to customers.
• Promotes quality improvement processes to:
  • reduce cycle time
  • drive continuous improvement of technical performance
  • empower the work force
• Interviews, hires, and trains customer engineers and technicians as necessary to support regional business.
• Manages, coaches, and provides direct supervision to professional individual contributors and/or skilled, support individual contributors
• Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.
• Ensures employee satisfaction through:
  • communication of business progress and all related action.
  • setting goals and controlling achievements.
  • establishing training and career development plans.
• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure.
• Ensures the appropriate safety practices among customer engineers.

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
• Works on issues where analysis of situation or data requires review of relevant factors

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

Problem Solving

• Identifies and resolves technical, operational and organizational problems
• Exercises judgment within defined procedures and policies to determine appropriate action

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Position requires regional travel to customer sites.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.