Manager III, Customer Engineer - (M3)

Applied Materials, Inc.; Chandler (AZ); On-site; USD 88,000 - 121,000; Full time

Benefits offered by this job

Bonus eligibility

Stock awards

Job summary

Applied Materials, Chandler, AZ, is seeking a seasoned professional manager to lead a team of customer engineers and supervisors. You will oversee forecasting, startup management, and service delivery while aligning with sales for service agreements.

The role emphasizes developing staff, ensuring safety, and maintaining service performance to meet commitments. The position requires broad experience, strategic thinking, and the ability to drive operational results in a global electronics company.

Qualifications

• Bachelor's degree required.
• 7–10 years of experience.
• Strong leadership and communication skills.

Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements).
• Identifies and pursues service agreement business with marketing and sales.
• Manages startups in terms of time and cost requirements.
• Maintains DSO according to goal.
• Ensures customer satisfaction with company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.

Skills

Leadership

Forecasting

People management

Operations management

Interpersonal skills

Education

Bachelor's Degree

Job description

Who We AreApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.What We OfferSalary:$88,000.00 - $121,000.00Location:Chandler,AZYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .DescriptionManages professional employees (jobs that typically fall on the B/E band) and/or supervisors. Is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers.Key ResponsibilitiesForecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.Ensures customer satisfaction with Company service and system performance.Interviews, hires, and trains customer engineers as necessary to support regional business.Ensures employee satisfaction through:- communication of business progress and all related action.- setting goals and controlling achievements.- establishing training and career development plans.Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.Achieves guaranteed up time and other parameters as sold to customers.Promotes quality improvement processes to:- reduce cycle time- drive continuous improvement of technical performance- empower the work forceFunctional KnowledgeDemonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job familiesBusiness ExpertiseApplies understanding of the industry and how own area contributes to the achievement of objectivesLeadershipManages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challengesProblem SolvingIdentifies and resolves technical, operational and organizational problemsImpactImpacts the level of service and the team’s ability to meet quality, volume, and timeliness objectivesGuided by policies and resource requirements within business unit, department or sub-functionInterpersonal SkillsGuides, influences and persuades others internally in related areas or externallyPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.QualificationsEducationBachelor's Degree7 - 10 Years of ExperienceAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 20% of the TimeRelocation Eligible:NoThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.