Manager II Operations

City National Bank; Charlotte (NC); On-site; USD 87,027 - 138,965; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) matching

Tuition reimbursement and training

Job summary

City National Bank is seeking an Operations Manager for Capital Markets Operations to support FX front office and IRRM teams. The role handles transaction processing, back-office functions, and customer inquiries in a fast-paced bank environment.

Ideal candidate has strong FX back-office experience, 5+ years in banking operations, and proven project leadership. Competitive compensation, strong benefits, and opportunities for growth within a large financial services group.

Qualifications

• Minimum 5 years banking operations experience in a financial institution required.
• Minimum 5 years banking and operations management experience.
• Minimum 2 years experience in managing projects and/or teams.
• Strong FX back-office knowledge and ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide support for FX Spots, Forwards, NDFs, etc.
• Provide support for IRRM swaps, caps, collars, callable swaps, and risk participation agreements.
• Subject Matter Expert in all Back-Office operations including reporting, money movement of funds to/from client and internal bank accounts.
• Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals.
• May liaise with Technology, Compliance, Risk, Sales and Trading internal partners and other bank units; ensure cross-department collaboration and governance.

Skills

FX Back-office

Operations Management

Project Management

Communication Skills

Job description

MANAGER II OPERATIONS

WHAT IS THE OPPORTUNITY?

City National Bank is looking for an Operations Manager within Capital Markets Operations. This candidate will support Foreign Exchange (FX) front office and Interest Rate Risk Management (IRRM) teams. The ideal candidate will have strong FX back-office knowledge. This role is responsible for processing/authorizing transactions (including but not limited to swap interest payments, SWIFT wires and messages, bank fundings, and overall customer service for all inquiries and escalations. This role requires the ability to work in a fast-paced environment and multitask with strong communication skills. The FX Operations Manager will follow policies and procedures within company standards, participate in projects assigned to operational department, and analyze current processes to identifying opportunities for improvements. Performs special projects as requested.

WHAT WILL YOU DO?

Provide support for FX Spots, Forwards, NDFs, etc.

Provide support for IRRM swaps, caps, collars, callable swaps, and risk participation agreements.

Subject Matter Expert in all Back-Office operations including reporting, money movement of funds to/from client and internal bank accounts.

Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals.

May function as liaison with Technology, Compliance, Risk, Sales and Trading internal partners, as well as business units from around the bank. Ensures a good working relationship is maintained between departments and colleagues.

Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure. This includes adherence to all internal and external requirements related to OFAC, BSA, AML and all other applicable compliance related functions as appropriate to the departmental assignment.

Ensures staff receives appropriate training to maintain proper risk-related controls and knowledge of applicable regulatory requirement and ensures that staff make the appropriate decisions, which may include escalating to management.

With management, participates in departmental and bank-wide projects as back office SME, tracks task assignments, ensures departmental resources are available, and implements strategy and project steps with consideration to constraints of budget, schedule and impact.

Identifies, recommends and implements new processes, procedures and products to improve workflow, efficiency and/or profitability; oversees or participates in operations development and improvement programs.

Creates and facilitates changes by integrating new systems or processes with existing ones; measures results and identifies necessary corrective actions required to meet goals.

Seeks and implements industry best practices across operations; remains knowledgeable in industry trends and developments.

Directly or indirectly oversees all Human Resources and related functions, including hiring staff and personnel issues. This includes timely completion of performance appraisals, accurate payroll records, and the development and career planning of staff.

Performs other duties as assigned or requested.

All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications

Minimum 5 years banking operations experience in a financial institution required.

Minimum 5 years banking and operations management experience.

Minimum 2 years experience in managing projects and/or teams required.

Additional Qualifications

Management experience within financial services operations.

Critical and strategic thinker. Knowledge of applicable regulatory requirements.

Seasoned problem-solving, analytical and decision-making skills.

Strong project management skills.

Excellent verbal and written communication skills.

Ability to create influential documents, presentations and group or team facilitation. Working knowledge of financial and budget process.

Compensation

Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our https://careers.cnb.com/benefits.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.