Manager II, Distribution Operations

J.B. Hunt Transport Services, Inc.; City of Syracuse (NY); On-site; USD 81,000 - 101,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

401(k) retirement plan

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Distribution Operations Manager responsible for overseeing multiple sites or fleets, managing personnel, and ensuring profitable operations.

The role involves optimizing assets, monitoring revenue and costs, and maintaining customer satisfaction through problem-resolution and strong communication. Responsibilities include planning capacity, hiring and developing staff, ensuring safety compliance, and driving performance with KPIs.

Qualifications

• High School Diploma with 3-5 years of Transportation/Logistics experience and/or 3-5 years of supervisory experience.
• Bachelor's Degree in Business Management, Supply Chain, Finance, or related fields with 1 year of relevant professional experience or 2-4 years with J.B. Hunt or in Transportation/Logistics with 3-5 years of supervisory experience.
• Demonstration of skills such as communication, conflict resolution, budgeting, and team leadership.

Responsibilities

• Communicate with customers, internal departments, and team to identify and resolve problems throughout the day.
• Forecast freight volumes and adjust capacity to ensure fleet coverage and compliance.
• Recruit, train, develop, and retain employees.
• Lead teams to resolve service issues and ensure safe, on-time service.
• Assist warehouse duties and monitor safety standards.
• Oversee operations and manage customer accounts for efficiency and profitability.
• Contribute to annual budget creation and performance review processes.
• Manage payroll, invoicing, and customer billing accuracy.

Skills

Information processing

Conflict resolution

Decision making

Adaptability

People relationship management

Communication skills

Goal setting

KPIs knowledge

Team leadership

Recruitment

Education

High School Diploma

Bachelor's Degree in Business Management/Finance/Supply Chain

GED

Tools

None

Job description

Job Summary

Under general supervision, the position is responsible for the oversight of a single and/or multiple sites/ fleets, warehouse personnel, or non-J.B. Hunt assets, with one or more managers, including operational personnel (drivers, contractors, office, and/or warehouse employees). This position optimizes the company's assets by monitoring revenue and costs through effective P&L analysis and builds and maintains customer satisfaction through problem-solving, communication, and relationship building. The position may be located on-site at the customer's facility. Incumbents must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success.This includes but is not limited to, day shifts, night shifts, and weekend shifts.

Job Description

Key Responsibilities

• Communicate with customers, internal departments, and team to identify and resolve problems or issues with personnel, customer, account, etc. throughout the day and, where required, when on call
• Create and execute plan for forecasted freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs as a result to ensure fleet/carrier and equipment coverage is seamless and meets Federal and state requirements; Potential to hold responsibility for the management of inventory, warehouse, and/or the overall upkeep and security of the facility and property
• Facilitate and determine selection, hiring, employee trainings and development including monitoring ongoing performance progress to promote, engage, and retain employees by optimizing job performance through evaluations, individual development plans, and employee recognition programs
• Lead personnel to resolve service issues, routing and/or planning for safe on time service, receipt, inventory, material handling and safety of goods coming through the warehouse, etc. as they occur throughout the day and, where necessary, when on call; May coordinate warehouse resources in order to maintain working processes
• May assist warehouse workers with duties including but not limited to operating loading/unloading vehicles, preparing goods and materials, and processing receipts, inventory, etc.
• Monitor and communicate operational safety standards, warehousing, material handling, and shipping requirements; takes proactive steps to create a positive safety culture at their accounts by enforcing company policies, ensuring compliance, and company safety requirements are being met
• Oversee assigned operations and serves as the first point of contact with their assigned customers in order to provide exceptional service and trouble free account safety, efficiency and profitable operation
• Provide input in the creation of an annual budget, audit current year performance of actual versus budgeted expenses and provide feedback to the Controller regarding required changes to the budget as a result of operational changes
• Responsible for complete P&L performance, including cost control decisions, expense management, and maximizing profitability, as well as identifying and maintaining key performance indicators. Includes design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, and preparing and presenting final presentation, etc
• Responsible for the management of employee payroll, and/or creation of invoices and ensuring customer billing is accurate and timely

Qualifications

Minimum Qualification:

High School Diploma with 3-5 years of Transportation/Logistics experience and/or 3-5 years of supervisory experience, &/or military equivalent; ability to work across multiple shifts including nights and/or weekends if needed. Must be willing to travel to account, customer, & company event locations when applicable.

Preferred Qualification:

Bachelor's Degree in Business Management, Supply Chain, Finance, or related fields with 1 year of relevant professional experience or 2-4 years of experience with J.B. Hunt or in the Transportation/Logistics industry with 3-5 years of supervisory experience

AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

• Ability to process information with high levels of accuracy
• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to adapt to changing environments
• Establish and maintain healthy working relationships with clients, vendors, and peers
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
• Effective communication skills
• Ability to develop and track challenging goals that support business strategies
• Knowledge of business metrics and Key Performance Indicators (KPIs)
• Ability to form and manage effective teams
• Participate in the process of recruitment of permanent and contract personnel, achieving optimal match between candidate and position
• Understanding the resources required to achieve business objectives and the ability to plan, mobilize, and distribute resources to fulfill business objectives and plans.

Pay Range

The expected starting pay range for this position is between $ 80,600.00 - $100,800.00

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is not eligible for employment-based sponsorship.

Benefits

• medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

Education

• High School (Required), Bachelors: Business Administration/Management, Bachelors: Finance, Bachelors: Supply Chain Management, GED (Required)

Work Experience

• Management-Entry Level, Transportation/Logistics

Job Opening ID

00649413 Manager II, Distribution Operations (Open)

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

About Us

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.