Manager II, Accounting

United States Digital Space LLC; United States; Remote; USD 97,000 - 131,000; Full time

Benefits offered by this job

RSU grant

Remote-friendly model

Job summary

United States Digital Space LLC is seeking a strategic Manager II, Enterprise Collections to lead our Enterprise Collections organization within the Order to Cash function. You will drive collections performance for a portfolio of enterprise customers, partnering with Sales, Customer Success, Legal, and Finance to support timely cash collection while delivering a strong customer experience.

You will coach and develop analysts, manage escalations, and scale the operating model through process

Qualifications

• 5–7+ years in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
• 3–5+ years of supervisory/people management experience.
• Strong knowledge of OTC/AR processes, including collections and dispute management.
• Effective cross-functional communication with senior leadership.
• Ability to drive process optimization and automation initiatives.

Responsibilities

• Own collections performance for a portfolio of enterprise accounts with focus on cash outcomes and customer experience.
• Provide guidance and coaching for collections analysts and specialists.
• Lead strategic initiatives to meet collections targets and align with OTC goals.
• Manage escalations and customer communications on complex accounts.
• Collaborate with Sales, Legal, Deal Desk, CS, FinSys, Treasury to resolve invoicing issues.
• Drive process improvements and automation to improve efficiency and customer experience.
• Participate in reviews of OTC policies and SOX controls with senior leadership.
• Represent OTC/Collections in cross-functional initiatives.
• Hire, develop, and lead an inclusive, high-performing team.

Skills

Order-to-Cash

AR processes

SOX compliance

Salesforce

NetSuite

Cross-functional collaboration

Leadership

Automation

Tools

Salesforce

NetSuite

Job description

Who we are

the company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At the company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at the company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We are seeking an experienced and strategic Manager II, Enterprise Collections to lead our Enterprise Collections organization, part of the broader Order to Cash function. As Manager II, Collections, you will drive collections performance for a portfolio of the company's enterprise customers, partnering closely with Sales, Customer Success, Legal, and Finance to support timely cash collection while delivering a strong customer experience. You'll lead and develop your team, manage escalations, and help scale the operating model through process improvement, automation, and adherence to strong governance (including SOX and policy compliance).

This role is ideal for a people-focused, detail-oriented operational leader who thrives in fast-paced, cross-functional environments.

In this role, you will:

• Own collections performance (aging, past-due reduction, dispute resolution velocity) for your team(s)' portfolio of enterprise accounts, balancing cash outcomes with customer experience.

• Provide guidance and support for your team's development, including coaching and performance management for collections analysts and specialists.

• Lead strategic initiatives to meet collections targets for one or more teams, and collaborate with senior leadership to align your team's collections strategies with broader OTC and enterprise goals.

• Manage escalations and customer communication on complex accounts, navigating sensitive situations with sound judgment and professionalism.

• Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment.

• Drive and implement process improvements and automation (tools, workflows, reporting) to improve collections efficiency and the customer experience.

• Participate in periodic reviews of OTC policies and SOX controls with senior leadership, and ensure your team's practices remain compliant and up to date.

• Represent OTC/Collections in cross-functional initiatives.

• Champion and role model the company's cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team.

Minimum requirements for the role:

• 5–7+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.

• 3–5+ years of supervisory/people management experience.

• Demonstrated ability to support team objectives and deliver results through others.

• Strong knowledge of Order-to-Cash / Accounts Receivable processes, including collections and dispute management, and an understanding of AR's role in the broader financial picture.

• Strong communication skills and ability to work effectively with cross-functional stakeholders and senior leadership.

• Ability to drive process optimization and automation initiatives.

• Working knowledge of SOX controls / policy compliance in a finance operations environment.

• Hands-on experience using both Salesforce and NetSuite, or comparable CRM and ERP systems, to investigate customer, opportunity, contract, order, invoice, payment, credit, or account data.

An ideal candidate also has:

• Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc.

• Experience with SAP or Oracle.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.

Annual Base Salary

$97,282—$130,800 USD

Total Rewards

At the company, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health an