Manager IDD Care Management, Delaware

Mary Dickson; Newark (DE); On-site; USD 85,000 - 110,000; Full time

Job summary

The Columbus Organization in Newark, DE is seeking a Manager of Care Management to support statewide operations, strategic planning and service coordination. You will mentor a team of Community Navigators and Team Leaders, promoting quality, compliance, and continuous improvement across the team.

The role requires a Bachelor’s in Human Services or related field, with five years of case management experience and supervisory work.

Qualifications

• Bachelor’s degree in Human Services or related field required.
• Minimum five years of case management experience, with at least two years supervisory.
• Experience with individuals who have intellectual and developmental disabilities.
• Master’s degree is a plus.

Responsibilities

• Supervise Team Leaders and ensure timely completion of contract deliverables.
• Conduct supervision, performance evaluations, and goal setting.
• Oversee onboarding/offboarding, system access, and training compliance.
• Lead team meetings and trainings; ensure training requirements are met.
• Monitor caseloads, assign individuals, and manage transitions between agencies.
• Support Director in contract compliance, service quality, and reporting accuracy.
• Assist in developing annual work plans aligned with strategic goals.
• Foster a collaborative, respectful, and inclusive team environment.
• Ensure compliance with agency policies and regulatory requirements.
• Other duties as assigned.

Skills

Microsoft Office 365

Planning and organizing

Problem solving

Policy interpretation

Data analysis

Written and verbal communication

Relationship building

Regulatory compliance knowledge

Education

Bachelor’s degree in Human Services or related field

Associate degree in Human Services + 2 years experience

Master’s degree is a plus

Job description

Job Description

Summary of position

The Manager of Care Management supports the Executive State Director in overseeing statewide operations, strategic planning, and service coordination. This role ensures the effective delivery of services for individuals with intellectual and developmental disabilities by guiding a team of Community Navigators and Team Leaders. The Manager serves as a mentor, promoting quality, compliance, and continuous improvement across the team.

Essential Functions

• Supervise a team of Team Leaders, ensuring timely completion of all contract deliverables.
• Conduct regular supervision, performance evaluations, and goal setting for team members.
• Oversee onboarding/offboarding processes, system access, and training compliance in collaboration with internal departments.
• Facilitate team meetings, in-service trainings, and ensure adherence to training requirements.
• Monitor caseload ratios, assign individuals, and manage transitions between agencies.
• Support the Executive Director in monitoring contract compliance, service quality, and reporting accuracy.
• Assist in developing and implementing annual work plans aligned with strategic goals.
• Foster a collaborative, respectful, and inclusive team environment.
• Ensure compliance with all agency policies and regulatory requirements.
• All other duties as assigned.

Requires Bachelor’s degree in Human Services or a related field or Associate degree in Human Services plus 2 years of experience in related field. Master’s degree is a plus. A minimum of five years of case management experience, including at least two years in a supervisory capacity. Demonstrated experience working with individuals who have intellectual and developmental disabilities. Prefers one year case management supervisor experience.

Skills, Knowledge & Abilities

• Proficiency in Microsoft Office 365.
• Strong planning, organizational, and problem-solving skills.
• Ability to interpret policies, analyze data, and recommend solutions.
• Effective written and verbal communication skills.
• Ability to build and maintain professional relationships.
• Knowledge of service planning principles and regulatory compliance.

Travel/Work Environment

Ability to travel regularly and work evenings or weekends as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

AAP/EEO Statement

The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization’s employees to perform their job duties may result in discipline up to and including discharge.

Monday - Friday 8:00 AM - 5:00 PM