Manager I Store Initiatives

Stop & Shop; Quincy (MA); Hybrid; USD 107,000; Full time

Job summary

Stop & Shop seeks a Manager I, Store Initiatives in Quincy, MA, to drive operational effectiveness throughout the organization. The role involves leadership over change management, training, and cross-functional partnerships to ensure the successful rollout and sustainability of key initiatives. Candidates should bring extensive operations experience and a background in managing change within a retail environment. Join a team committed to customer service and community support.

Benefits

Comprehensive benefits

Professional development opportunities

Flexible, hybrid work environment

Associate discounts

Qualifications

• Minimum of 7 years operations experience.
• Proven experience in change management.
• Expertise in project deployment and training development.

Responsibilities

• Lead change management strategies for operational initiatives.
• Collaborate with teams to define testing and deployment timelines.
• Design and lead training programs across store operations.

Skills

Change management

Operational strategy

Cross-functional leadership

Analytical skills

Communication

Education

Bachelor's degree or equivalent experience

Job description

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Join to apply for the Manager I Store Initiatives role at Stop & Shop

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: Store Support - Brands (5148989)

Here at Stop & Shop, we’ve been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn’t: Stop & Shop is a place where everyone can thrive and feel like they’re part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There’s always room at our table!

The Manager I, Store Initiatives plays a critical role in bridging Store Operations and Innovation by driving the successful deployment and sustainability of key operational initiatives. This role supports efforts across technology rollouts, continuous improvement, Lean methodology, business processes, associate-facing change, and major transformation projects such as Continuous Improvement Solutions and Store of the Future.

This position is responsible for leading change management strategies, operationalizing solutions, ensuring sustainable adoption, and providing leadership throughout the initiative lifecycle—from concept through implementation and handoff to core business owners.

What you bring to the table:

Strategic Change Leadership

• Lead and apply change management principles early in project planning, including stakeholder assessments, end-user engagement, and sponsorship alignment.
• Develop and execute change management strategies including communications, training, rollout planning, and readiness assessments.
• Act as a subject matter expert in change leadership and sustainable process improvements across the store environment.
  
  

Operational Implementation & Rollout

• Collaborate with Labor and Optimization teams to define timelines for testing, piloting, and deployment.
• Translate operational strategies into actionable plans, including the development of KPIs and performance metrics to measure success.
• Operationalize outputs from optimization efforts to bring scalable, sustainable solutions to life in stores.
  
  

Industrialization & Handoff

• Lead the industrialization of operational best practices and new initiatives across the Brand (e.g., scheduling practices, policy execution).
• Develop formal handoff plans to transition solutions to business owners and embed new practices into standard operations.
• Ensure all solutions are communicated and adopted across key support teams, including HR and Operations.
  
  

Training & Communication

• Design and lead training programs, including “train-the-trainer” sessions, to ensure knowledge transfer across store operations.
• Develop and deploy communication and training plans to support successful adoption of initiatives.
• Drive certification, reinforcement, and knowledge check programs to ensure long-term sustainability.
  
  

Cross-Functional Collaboration

• Partner with cross-functional teams to gather data, conduct analysis, and shape business strategies aligned with brand objectives.
• Engage with District Directors and key stakeholders in regular check-ins, problem-solving sessions, and performance reviews.
• Support ADUSA strategy implementation across all brands.
  
  

Performance Measurement

• Define and track success metrics, analyze performance through dashboards and benchmark reports.
• Work with business leads to embed key metrics into performance management tools and appraisals post-deployment.
• Design and deliver assessment and reinforcement plans to monitor progress and adoption over time.
  
  

What we ask of you:

• A minimum of 7 years operations experience
• Bachelor's degree or equivalent years experience
• Proven experience in change management, operational strategy, and cross-functional leadership
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Expertise in project deployment, training development, communication planning, and stakeholder engagement.
• Experience in driving continuous improvement, Lean processes, or related methodologies is preferred.
• Excellent communication and leadership skills, with the ability to influence at all levels of the organization.
• The ability to travel up to 20%.
  
  

What we bring to the table:

• Culture committed to celebrating diverse backgrounds and experiences
• Comprehensive benefits
• Opportunities for professional development and career growth
• Associate discounts
• Team of associates dedicated to serving our local customers and supporting our communities
• Flexible, hybrid work environment with three days a week at our local office and the remaining days working remotely
  
  

If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

The starting salary for this position is $106,480 and will be commensurate with background, experience as well as internal equity.

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Job Requisition: 435280_external_USA-MA-Quincy

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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