Manager I, Operations

J.B. Hunt Transport, Inc.; Harrisburg (Dauphin County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Six weeks maternity leave and two forp

Six paid holidays annually

Job summary

J.B. Hunt Transport, Inc. in Harrisburg, PA seeks a Manager I, Operations to oversee a site, optimize assets, and balance revenue with costs.

The role focuses on staff supervision, customer satisfaction, and cross-functional collaboration to ensure efficient fleet coverage and profitable operation. Responsibilities include planning for freight volumes, training staff, and reporting on KPIs while maintaining safety and DOT compliance.

Qualifications

• Minimum qualifications include a diploma with 3–4 years of supervisory experience or a bachelor’s with 1–2 years supervisory experience.
• Valid driver’s license with clean MVR as per company standards.
• Ability to work across multiple shifts including nights and weekends.
• Willingness to travel to account, customer, and company event locations when applicable.

Responsibilities

• Provide strategic leadership to improve operational efficiency, engage employees, and retain drivers.
• Forecast freight volumes and equipment needs; adjust capacity to ensure coverage.
• Train, audit, and optimize day-to-day processes and procedures for operations.
• Communicate with customers and internal teams to resolve issues throughout the day, including on-call periods.
• Oversee fleet operations including driver board, safety, compliance, and performance measures.
• Analyze financial performance and prepare periodic reviews and budget variance analyses.

Skills

Supervisory experience

Shift flexibility

Willing to travel

Driver's license

Education

Bachelors: Business Administration/Management

Bachelors: Finance

Bachelors: Supply Chain Management

GED

High School

Job description

Job Title

Manager I, Operations Department: Supply Chain Country: United States of America State/Province: Pennsylvania City: Harrisburg Full/Part Time: Full time

Job Summary

Under general supervision, the position is responsible for the oversight of a single site/account or fleet, including support personnel and drivers. The incumbent optimizes the company's assets by monitoring revenue and costs through effective budget analysis, and prioritizes customer satisfaction through problem-solving, communication, and relationship building. The position is usually located on-site at the customer's facility and must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts, and weekend shifts.

Key Responsibilities

• Using a strategic approach, successfully promote, manage, and maintain a positive work environment, to improve operational efficiency, employee engagement, and driver retention
• Create and execute a plan for forecasted freight volumes and power/equipment needs; adjust capacity to ensure fleet/carrier and equipment coverage is seamless
• Train on and audit all processes and procedures needed to execute the day-to-day operations while seeking to identify and implement process enhancements
• Communicate with customers, internal departments, and team to identify and resolve problems or issues with ramp, driver, customer, account, etc. throughout the day and, where required, when on call
• Manage assigned fleet operations, including, but not limited to driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management
• Manage financial performance, including, but not limited to cost control decisions, expense management, and maximizing profitability; evaluate and present on design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, preparing and presenting a final presentation, etc.
• Compile reports pertaining to operational, financial, and service metrics on a regular cadence and as needed; monitor and resolve deviation from key performance indicators
• Ensure fleet compliance with all Safety and DOT training; partner with applicable internal personnel to address any specific Safety needs that arise for individual fleets or drivers
• Facilitate employee training and development; monitor ongoing performance progress to promote, engage, and retain employees in positions of increasing responsibility by optimizing job performance through evaluations, individual development plans, and employee recognition programs
• Serve as the initial point of contact with their assigned customers/ramp in order to provide exceptional service and trouble-free account safety, efficiency, and profitable operation
• Provide input in the creation of an annual budget, audit current year performance of actual versus budgeted expenses, and provide feedback to internal stakeholders regarding required updates to the budget as a result of operational changes

Qualifications

Minimum Qualifications: High School Diploma/GED with 3-4 years of supervisory experience or military equivalent OR Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance, or related field with 1-2 years of supervisory experience and/or military equivalent Possess a valid driver's license with a clean motor vehicle record as per J.B. Hunt standards Ability to work across multiple shifts including nights and/or weekends if needed Willing to travel to account, customer, and company event locations when applicable

Preferred Qualifications

• Ability to process information with high levels of accuracy
• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to adapt to changing environments
• Establish and maintain healthy working relationships with clients, vendors, and peers
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to develop and track challenging goals that support business strategies
• Knowledge of business metrics and Key Performance Indicators (KPIs)
• Ability to form and manage effective teams
• Understanding the resources required to achieve business objectives and the ability to plan, mobilize, and distribute resources to fulfill business objectives and plans

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• Bachelors: Business Administration/Management
• Bachelors: Finance
• Bachelors: Supply Chain Management
• GED (Required)
• High School (Required)

Work Experience

Management-Entry Level

Certifications

Non Commercial Driver's License - Department of Transportation

Job Opening ID

00648338 Manager I, Operations (Open)

Equity & Inclusion

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt? We are a leading transportation and logistics company for one simple reason - our people.

The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for? We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level.

J.B. Hunt is proud to serve individuals of all abilities.