Manager I, Claims

J.B. Hunt Transport; Lowell (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

J.B. Hunt Transport in Lowell, AR is seeking a Manager I, Claims to lead a team of hourly/salaried non-exempt employees within the Claims Department.

The role oversees operations, enforces SOPs, and supports escalation handling while representing the team to other areas of the company and external parties. The position involves directing workload, coaching staff, coordinating with vendors and customers, and ensuring timely reporting of claims to insurers.

Qualifications

• High School Diploma or GED with more than 5 years combined education, experience and training.
• Preferred: Bachelor’s Degree with 4-5 years combined education, experience, and training.
• Excellent phone communication skills.
• Ability to present arguments effectively and defend a position professionally.
• Maintain professionalism with difficult individuals.
• Ability to make independent, time-sensitive decisions.
• Ability to multitask and work both independently and in a team.
• Experience supervising individuals and teams.
• Experience working in a fast-paced claims environment.
• Strong time-management skills.
• Self-motivated.

Responsibilities

• Assign open files to a group of Litigation Claims Examiners, monitor workload and adjust as needed.
• Counsel/give advice on new and existing claims.
• Coordinate with other departments or segments of the company, including outside vendors and customers.
• Ensure claims are reported in timely manner to insurance carriers.
• Provide guidance on settlement authority to team members within their defined ranges.
• Support night safety with their questions and coordinate legal representation.
• Provide management guidance, coaching and mentoring to team members, as needed, including other personnel actions (e.g., performance evaluations, hiring).

Job description

Job Title

Manager I, Claims

Department

Insurance

Location

United States of America, Arkansas, Lowell

Employment Type

Full time

Job Summary

Under general direction, oversee and guide team of hourly/salaried non‑exempt employees in the Claims Department. Act as face of the team to external parties, such as other areas of the Company, customers, etc. As part of management responsibilities, monitor operations and team performance, ensure standard operating procedures are followed, etc., and support escalated issues as they arise

Key Responsibilities

• Assign open files to a group of Litigation Claims Examiners, monitor workload and adjust as needed.
• Counsel/give advice on new and existing claims.
• Coordinate with other departments or segments of the company, including outside vendors and customers.
• Ensure claims are reported in timely manner to insurance carriers.
• Provide guidance on settlement authority to team members within their defined ranges.
• Support night safety with their questions and coordinate legal representation.
• Provide management guidance, coaching and mentoring to team members, as needed, including other personnel actions (e.g., performance evaluations, hiring).

Qualifications

Minimum Qualification

• High School Diploma or GED with more than 5 years combination of education, experience and training.

Preferred Qualification

• Bachelor's Degree with 4-5 years combination of education, experience, and training
• Ability to communicate effectively over the phone
• Ability to form strong arguments and defend a position professionally
• Ability to maintain professionalism while dealing with difficult individuals
• Ability to make independent, time‑sensitive decisions
• Ability to make time‑sensitive decisions
• Ability to multitask
• Ability to work both individually and as part of a team
• Experience managing/supervising individuals and team
• Experience working in a fast‑paced environment
• Experience working in claims
• Proficient time management skills
• Self‑motivation.

Shift

Mon‑Fri: 08:00‑17:00

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full‑time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelor's: Business Administration/Management, Bachelor's: Law, GED (Required), High School (Required)

Work Experience

Legal, Management-Entry Level

Job Openings

00633085 Manager I, Claims (Open)

Employment Non‑sponsorship

This position is not eligible for employment-based sponsorship.

Equal Employment Opportunity Statement

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Legal Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.