Casualty Claims Examiner I

J.B. Hunt; Lowell (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefit

401(k) retirement plan

Paid time off

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas seeks a Casualty Claims Examiner I to investigate and resolve moderately complex auto/general liability claims.

You will coordinate with insurers, legal counsel, and field investigators to determine liability exposure and prepare detailed reports. The role requires strong analytical and communication skills, ability to manage multiple claims, and adherence to company policies.

Qualifications

• Minimum qualifications include High School Diploma/GED with 1-2 years of auto/general liability claims experience or equivalent.
• Strong communication and empathy in customer interactions; ability to analyze situations and make informed judgments.
• Willingness to adapt to changing priorities and collaborate with multiple stakeholders.

Responsibilities

• Conduct claims investigations to determine liability exposure.
• Coordinate with field investigators, external counsel, and adjusters to obtain necessary documentation.
• Prepare reports and maintain documentation in claims management system for review.

Skills

Customer service

Analytical thinking

Communication skills

Multitasking

Time management

Education

High School Diploma/GED

Bachelor's Degree

Job description

Job Title:Casualty Claims Examiner IDepartment:InsuranceCountry:United States of AmericaState/Province:ArkansasCity:LowellFull/Part Time:Full timeJob Summary:Under general supervision, this position is responsible for the investigation and resolution of moderately complex claims. This incumbent will work closely with internal and external contacts to investigate claims, negotiate settlements, and prepare reports to ensure accurate and timely processing of casualty claims.Job Description:Key Responsibilities:Utilize independent knowledge and experience to conduct claims investigations to determine liability exposure of each assigned claim. This investigation includes analysis of state and federal laws, retaining services of field investigators, outside legal counsel to obtain a full picture of exposure and documentation of all findings for each claim within the claims matter management system for management review as well as internal and external audit processes.Manage moderately complex claims involving alleged property damage and bodily injury through the interview of key witnesses, securing evidence, reviewing applicable statutes and laws, and analysis of estimates of repair, analyzing medical reportsHandle all monetary aspects of assigned claims through the calculation of financial exposure analysis leading to the establishment of reserves at proper levels within assigned approval levels. And, by keeping management aware of claims with exposures above approved levels for continuous timely and efficient resolutions of assigned claims.Manage negotiations with claimants, claimant's legal representatives or third parties by utilizing strong communication and negotiation skills in sharing investigative results and rationale, listening to claimant perspective and arguments, and influencing claimant perspective to achieve consensus on appropriate and final resolution of assigned claimsUtilize strong communication skills to keep all stakeholders aware of findings, decisions, and resolutions to support plans and initiatives to meet business unit needs while establishing accountability in achieving results and identifying and addressing improvement opportunitiesPrioritize and manage assigned claims workload to keep all involved parties informed and provide timely claims status updatesInitiate prompt contact with claimants to obtain information and establish the claims process; process incoming calls, emails, and notifications to support workload surges and/or extenuating situations including the creation of accident reports from the accident hotlineCollect and analyze data from internal departments and third-parties to create repair estimates for company equipment to subrogate against adverse parties; present collected data to adverse party for collection or reimbursement of damagesEnsure compliance with company and departmental policies and procedures that support the mission, values, and standards of ethics and integrity of the companyPursue continual education in the practice of transportation claims management through internal training, seminars, and other educational materials to stay abreast of the changing claims and legal environmentQualifications:Minimum Qualifications: High School Diploma/GED with 1-2 years of experience in Auto/General Liability Claims, Insurance, or related field, or suitable combination of education, experience, and trainingAND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiencesAbility to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situationsAbility to accurately analyze situations and reach productive decisions based on informed judgmentAbility to adapt to a dynamic work environment and shifting priorities and directivesAbility to effectively transmit, receive, and accurately interpret ideas through various mediumsAbility to work with a variety of individuals and groups in a constructive and collaborative mannerAbility to capture and document relevant business information in an auditable, organized, and easily retrievable mannerAbility to process information with high levels of accuracyPreferred Qualifications: Bachelor's Degree with 1 year of experience in Auto/General Liability Claims, Insurance, or related fieldExperience in a call center, particularly within the Insurance industryAbility to maintain composure under pressureAbility to type at least 30 words-per-minuteKnowledge of claim investigation proceduresKnowledge of approaches and techniques for recognizing, anticipating, and resolving problemsProficiency in documenting case details accurately and assessing payment eligibilityShift:Mon-Fri: 0800-1700This position is not eligible for employment-based sponsorship.Compensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:Bachelors: Law, GED (Required), High School (Required)Work Experience:Loss Prevention/Claims ManagementJob Opening ID:00635367 Casualty Claims Examiner I (Open)“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.