Manager, Human Resources Service Center

Ascensus LLC

Pennsylvania

Híbrido

USD 70.000 - 100.000

Tempo integral

Há 4 dias

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Benefícios oferecidos por esta vaga

401(k) match

Medical

Dental

Vision

Paid time off

HSA

Tuition reimbursement

Resumo da vaga

Ascensus is seeking a Manager, HR Service Center to lead end-to-end HR support across the organization, ensuring timely, accurate assistance for associates and leaders. You will manage service center teams, oversee complex issue resolution, and partner with HR Centers of Excellence to drive service quality and efficiency.

This role requires 5+ years in HR, 2+ years in service delivery leadership, and a strong focus on process standardization, data-driven improvement, and compliant operations.

Qualificações

Bachelor’s degree in HR, business, or related field.
5+ years of progressive HR experience.
2+ years leading HR service delivery or shared services.
Strong understanding of HR policies, processes, and fundamentals.
Experience managing multi-tiered service models (Level 1-3).
Experience in a shared services or global environment.
Preferred HR certification or advanced degree.

Responsabilidades

Lead the HR Service Center operating model and ensure high-quality support.
Monitor service performance and associate experience metrics.
Oversee complex, sensitive, or high-risk issues with HR leadership and partners.
Ensure smooth handoffs and escalation between support levels.
Lead, coach, and develop HR Service Center associates.
Set clear expectations, performance goals, and accountability.
Document HR service processes and knowledge content.
Identify opportunities to automate inquiries using AI Agents with HRIS.
Ensure service delivery aligns with HR policies, legal requirements, and risk standards.
Support enterprise initiatives with M&A.
Adopt emerging technologies to accelerate transformational growth.
Protect and properly handle confidential data.

Conhecimentos

HR service delivery leadership

Data-driven

Effective communication

Strategic execution

Multi-tiered service models

Shared services/global environment

Strong service mindset

Formação

Bachelor’s degree in HR, business, or related field

Descrição da vaga

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

The Manager, HR Service Center leads the delivery of end‑to‑end HR support across the organization, with responsibility for all levels of HR support. This role ensures associates and Leaders receive timely, accurate, and consistent HR support, while continuously improving service quality, efficiency, and overall associate experience. This leader manages service center teams (directly and indirectly), oversees complex issue resolution, and partners closely with HR Centers of Excellence.

Section 2: Job Functions, Essential Duties and Responsibilities

Lead the overall HR Service Center operating model, ensuring a high-quality support for inquiries.
Monitor service performance and associate experience metrics.
Provide leadership oversight for complex, sensitive, or high-risk issues in partnership with HR leadership and HR Business Partners.
Ensure smooth handoffs and escalation between support level.
Lead, coach, and develop HR Service Center associates directly or through dotted lines.
Set clear expectations, performance goals, and accountability.
Build a service‑oriented culture focused on responsiveness, accuracy, and professionalism.
Standardize and document HR service processes and knowledge content.
Identify opportunities to automate inquiries using AI Agents in partnership with HRIS.
Ensure service delivery aligns with HR policies, legal requirements, and risk standards.
Support enterprise initiatives with M&A.
Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus' mission and client commitments.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always.
They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day‑to‑day.
Supervision Lead team through direct reports and dotted line.

Section 3: Experience, Skills, Knowledge Requirements

Bachelor’s degree in Human Resources, Business, or a related field
5+ years of progressive HR experience
2+ years leading HR service delivery, shared services, or associate support teams
Strong understanding of HR policies, processes, and fundamentals
Experience managing multi‑tiered service models (Level 1-3)
Experience in a shared services or global environment
Preferred HR certification or advanced degree
Strong service mindset with sound judgment
Clear communicator who builds trust with employees and leaders
Data‑driven and focused on continuous improvement
Comfortable operating at both strategic and operational levels

The national average salary range for this role is $70-100K in base pay, exclusive of any bonuses and benefits.

This base salary range represents the low and high end of the salary range for this position.

Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment.

We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case‑by‑case basis.

Benefits and Perks

Other rewards and benefits may include:

401(k) match
Medical
Dental
Vision
Paid-Time-Off

For more information, please visit careers.ascensus.com/#Benefits

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider.

What Makes Any Career at Ascensus So Rewarding?