Director - Business Services FT

Goodwill Industriesof San Antonio Contract Services; San Antonio (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Goodwill Industries of San Antonio is seeking a Director of Business Services to lead multiple lines including document management, facility maintenance, call center and other customer solutions for government and private sectors. You will drive growth, profitability, and service delivery while aligning with Goodwill's mission to change lives through the power of work.

The role requires a Bachelor's in Business Administration and 5+ years managing large departments, plus experience with federal

Qualifications

• Bachelor's degree in Business Administration, Management, Government Contracts, or related field.
• 5+ years leading medium to large departments or organizations.
• Experience managing federal contracts including pricing and negotiation.
• Knowledge of federal contracting regulations preferred.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Lead development of new products and services and define value proposition.
• Establish strategic plans and budgets to achieve growth goals.
• Oversee operations and provide supervision to project teams.
• Negotiate new contracts and modify existing ones when needed.
• Prepare and evaluate costing proposals for statements of work.
• Ensure performance on federal and commercial contracts meets requirements.

Skills

Leadership

Strategic thinking

Communication

P&L management

Contract management

Education

Bachelor's in Business Administration

Tools

MS Office

Job description

Work for GOOD at GoodwillDo you want to make a difference in your community while earning a paycheck?Would you like to help your community and environment every day that you come to work?Looking for a job that provides meaning as well as personal and professional development?Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.We prefer to promote from within. Your growth and advancement is our priority.Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.Change Lives. Make a Difference.Discover Purpose. Apply today at WorkforGoodSA.org.POSITION SUMMARYFor over 40 years, Goodwill Industries of San Antonio Business Services has grown into a profitable business that achieves high social impact for our community. We operate multiple business lines that offer effective document management, facility maintenance, call center and other customer solutions to federal and state government, local municipalities, and the private sector. Through those operations, we employ over 700 team members, many of whom have a documented disability or other challenges to employment.The Director of Business Services is responsible for the overall operation, growth, and profitability of assigned business lines. As such, he/she helps define the vision and goals, establishes strategic plans and related budgets, implements policies and procedures, and directly manages associated resources (financial, people, equipment, etc.) to build strong businesses and contracts and advance the Goodwill mission to help change lives through the power of work.*Salary negotiable based on experience.ESSENTIAL DUTIES AND RESPONSIBILITIESLead the development of new products and services including understanding customer requirements, developing product and/or services features, defining value proposition, and setting prices, and informing go-to-market strategiesEstablish strategic plans and related budgets to achieve agency growth goalsParticipate in the formulation of Marketing and Sales strategies and plans to ensure Business Development goals are metOversee the day-to-day operations, by providing supervision, guidance, and oversight to Project Managers and their teamsSet operational objectives, plans, control systems, and be accountable for P&L resultsWork with Project Managers to ensure performance on federal contracts and commercial services meet or exceed customer requirementsNegotiate new contracts and opportunities and prepare contract modifications to existing contracts as necessaryPrepare and/or evaluate new costing proposals on all statements of work received. Process complex contracting packages, determining manpower, costs, supplies, durations, time studies, and capital expenditure purchases.Protect the Agency’s assets and resources by controlling costs and generating revenueDiscuss status of work in progress, personnel and equipment requirements, projected work requirements, and overall condition of the contract with Project Managers on a regular basisActively engage with government and commercial customers on contract requirements, problem resolution, and growth opportunitiesProvide guidance and oversight to Project Managers during processes involving: hiring, terminations, transfers, performance and job coaching, and other services as deemed appropriate.Provide growth and development opportunities for team members, prepare and deliver timely appraisals, and coordinate with Human Resources to administer rewards and recognition, promotions, transfers, disciplinary actions, or terminations in accordance with the organization’s policies and applicable laws.Represent Goodwill Industries of San Antonio to Source America, GII, Trade Organizations, and other appropriate grounds, and stakeholdersConduct team member meetings and inform team of all policies, procedures and organization news. Accept feedback from team members and offer recommendations.Champion our Case Management program by working in collaboration with the Workforce Development Unit to bring coaching and resources to support team member successWork with managers to ensure adequate succession planning to include team member growth, development and training initiatives are in line with professional goals and needs of the unitLead adherence to all federal, state, and customer requirements and regulations.REQUIREMENTSBachelor’s in Business Administration, Management, Government Contracts, or other related fieldsFive years’ experience leading medium to large size departments or organizationsExperience in managing federal contracts to include pricing and negotiationKnowledge of federal contracting regulations preferredEntrepreneurial and growth mindsetAbility to think strategically to define goals, visions, and build growth plansHighly flexible and able to problem solve on operational and people issuesExcellent verbal and written communication skills to effectively engage with team members, colleagues, customers, and partnersStrong execution and accountability skills to convert plans into reality and achieve strategic goalsKnowledge of business development tools, techniques, and systems.Proficiency in Microsoft Office applications: Outlook, Word, Excel, and PowerpointMust be able to meet the physical requirements of the position.For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.Equal Opportunity Employer/Veterans/Disabled