Manager - Human Resources

Goodwill San Antonio; San Antonio (TX); On-site; USD 74,000 - 92,000; Full time

Benefits offered by this job

Health benefits

Bonus pay

Savings plans

Financial education

Store purchase discounts

Paid time off

Leadership development

Tuition reimbursement

Job summary

Goodwill San Antonio is seeking an Human Resources Manager to provide proactive HR leadership across multiple off-site locations in San Antonio, TX. Reporting to the Director of HR, this role supports benefits administration, leave management, accommodations, and employee relations while ensuring policy and legal compliance to support mission delivery.

This onsite position offers a salary range of USD 73,905 - 92,376 per year.

Qualifications

• 7+ years of hands-on HR experience with current employment law knowledge.
• Experience with ADA, FMLA, and accommodations coordination.

Responsibilities

• Process and administer leave-of-absence requests and disability paperwork.
• Oversee interactive process for reasonable accommodations.
• Partner with Talent Development for career progression training and mentoring materials.
• Respond to benefits inquiries and enrollment questions.
• Supervise weekly newsletter editing/publishing.
• Investigate internal complaints and concerns with Director.
• Develop user procedures, checklists, guidelines, and documentation.
• Provide day-to-day performance management guidance across all levels.

Skills

HR leadership

Employee relations

Benefits administration

Leave management

Regulatory compliance

Education

Bachelor's degree

Master's degree

HR Certification

Tools

Paycom

HRIS systems

Job description

Goodwill San Antonio is seeking a Human Resources Manager to provide proactive HR leadership for multiple off-site locations. Reporting to the Director of Human Resources, this role supports benefits administration, leave management, reasonable accommodations, and employee relations while helping managers and team members navigate policy and legal compliance to support mission delivery.

This onsite position in San Antonio, TX offers a salary range of USD 73,905 - 92,376 per year. The ideal candidate brings 7+ years of hands-on HR experience and current employment law knowledge.

Responsibilities

• Process and administer leave-of-absence requests and disability paperwork, including medical, personal, disability, and FMLA.
• Oversee the interactive process for reasonable accommodations.
• Partner with Talent Development to facilitate career progression training and mentoring programs, develop and maintain course materials, and ensure participation in required training opportunities.
• Respond to benefits inquiries from managers and employees, including plan provisions, benefits enrollments, status changes, and general questions.
• Supervise editing and publishing of a weekly newsletter.
• Assist the Director with investigations of internal complaints and concerns, including alleged policy or code of conduct violations, working conditions, corrective actions, and employee or applicant concerns.
• Develop user procedures, checklists, guidelines, and documentation, including presentations, manuals, job aids, process documentation, and communications.
• Provide day-to-day performance management guidance across all levels of Goodwill management, including oversight of the performance appraisal process.
• Review and provide solutions to issues and inquiries from team members and management related to policy interpretation and procedures.
• Create and maintain effective documentation for employee relations cases using Goodwill-established resources and tools.
• Partner with Accounting to collect benefit arrears from team members on leave.
• Administer the tuition reimbursement program.
• Work with the HRIS Manager to assess and maintain HR system functionality, information input, and transaction workflows across modules, including pre-employment, onboarding, benefits enrollment and changes, timekeeping and payroll interfaces, HR transactions, compensation, performance management, reporting compliance, and exit processing.
• Advise on internal transfers and corrective actions in accordance with organizational policies and applicable laws.
• Maintain in-depth knowledge of legal workplace requirements to reduce legal risk and ensure regulatory compliance.
• Complete other projects and tasks as requested.

Requirements

• Bachelor’s degree in business, human resources, psychology, industrial/organizational development, or a related field; master’s degree and/or professional HR certification a plus.
• 7+ years of strong hands‑on experience in employee relations, benefits, leave and compensation administration, and other HR functions in a high-volume environment with current employment law knowledge.
• Proven experience with ADA, Family Medical Leave (FMLA), and accommodations coordination.
• Strong interpersonal and empathic skills, close attention to detail, ability to multitask, meet stringent deadlines, and follow through consistently.
• Proficiency with Paycom or other HRIS systems.
• Excellent computer skills, including Microsoft Office; strong spreadsheet and analysis abilities.
• Experience in Non-Profits and Ability One programs is a plus.
• Ability to meet the physical requirements of the position.
• If driving is required for the role: maintain a valid driver’s license and automobile insurance coverage, and travel as needed if using your vehicle during company business.

Technologies

• Paycom
• HRIS systems
• Microsoft Office

Benefits

• Supportive health and well-being benefits
• Competitive base and bonus pay
• Savings plans
• Personal financial education
• Store purchase discounts
• Paid time off
• Leadership development
• Tuition reimbursement

Position Summary

Reporting to the Director of Human Resources, this position provides proactive leadership in benefits administration, leave management, reasonable accommodations, and employee relations support for multiple off-site locations. The role includes delivering professional HR guidance to managers and team members to facilitate effective mission delivery while ensuring legal compliance.