Manager, Human Resources

Alaska Commercial Company; Anchorage (AK); On-site; USD 110,000 - 140,000; Full time

Job summary

Alaska Commercial Company (ACC) is seeking a Manager, Human Resources to lead HR services across the organization from Anchorage. You will partner with ACC leadership to guide employee relations, talent acquisition, performance management, and workforce planning in alignment with strategic goals.

This role emphasizes collaboration, judgment, and the ability to manage complex issues in a multistate organization, including expatriate matters and new hire terms, with a focus on building a trusted,

Qualifications

• Bachelor’s degree in Human Resources Management or related field.
• 7+ years HR experience in a multi-state or geographically dispersed organization with emphasis on employee relations, investigations, leave management and accommodations.
• Proficient with MS Office and HRIS software; ability to partner across levels and lead under pressure.

Responsibilities

• Lead, assess, and develop direct reports to deliver HR services aligned with ACC's strategy.
• Create and execute an HR operations plan to minimize risk and maximize performance.
• Manage HR inquiries through an HR Service Center using formal case management.
• Conduct investigations and provide policy guidance; support performance management.
• Partner with Learning & Development to deliver training aligned with policy and trends.
• Advise on workforce planning, restructures, and succession planning; assist expatriate assignments.
• Develop contract terms for hires/promotions/transfers; champion a high-trust culture.

Skills

Employee relations

Workplace investigations

Leave management

HRIS software

Microsoft Office

Partnership building

Leadership

Analytical thinking

Multistate workforce

Time management

Education

Bachelor’s degree in HRM

Job description

As Manager, Human Resources for Alaska Commercial Company (ACC), you will play a key role in shaping and delivering HR services that support our people and business across the organization. This role works closely with ACC leadership to provide expert guidance on employee relations, talent acquisition, performance management, and workforce planning — ensuring HR programs are aligned with ACC’s strategic goals and reflect the needs of our team members. If you are a collaborative HR professional with strong judgment, a passion for people, and the ability to thrive in a dynamic, multi-faceted environment, this is an exciting opportunity to make a real impact.

Joining ACC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

ACC is a subsidiary of The North West Company International (NWCI), a leading retailer of under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out for more information.

Your Responsibilities:

• Lead, assess, and develop direct report(s) to deliver value-added HR services in support of the ACC strategic plan and HR strategy
• Create and execute a comprehensive HR operations plan that minimizes organizational risk and maximizes business performance
• Manage employee and manager inquiries through an HR Service Center using formal case management methodology; track inquiries and provide best advice on resolution of systemic issues
• Manage and resolve complex employee relations issues; conduct effective, thorough, and objective investigations; provide HR policy guidance and interpretation
• Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Partner with the Learning & Development CoE to deliver training and information campaigns aligned with company policy and emerging trends
• Provide guidance and input on business unit restructures, workforce planning, and succession planning
• Assist international employees with expatriate assignments and related HR matters
• Assist in developing contract terms for new hires, promotions, and transfers
• Champion a workplace culture built on trust, motivation, and employee excellence

Skill and Qualification:

• Bachelor’s degree in Human Resources Management, Business, or a related field required
• 7+ years’ HR experience in a multistate or geographically dispersed organization (or equivalent combination of education and experience); specific experience with employee relations, workplace investigations, leave management, and accommodations required
• PC proficiency required, including intermediate knowledge of Microsoft Office and HRIS software
• Proven ability to build partnerships and collaborate across organizational lines and leadership levels
• Ability to manage complexity and ambiguity under high-pressure situations
• High-quality judgment and sound decision-making with the ability to remain objective in all situations
• Strong interviewing skills and ability to handle confidential information with professionalism
• Analytical thinker and problem solver with the ability to recognize trends and provide solutions
• Strong organizational skills and attention to detail; able to manage multiple competing priorities
• Ability to be seen as a leader, advisor, and advocate; acts with a sense of urgency and a bias for action
• Knowledge of or experience working in rural Alaska communities considered an asset

Working Conditions:

• Based in Anchorage, AK, in a fast-paced, in-office head office environment
• Work is primarily computer-based, with extended periods of sitting or standing
• Regular collaboration with cross-functional teams and leadership across the organization
• Ability to travel up to 20% of the time

Location:

Anchorage, AK

Reports to:

Vice President People & Culture | The North West Company

We create a collaborative and constructive culture by:

• Acting with Integrity
• Fostering Excellence
• Respecting Others
• Working Collaboratively
• Being Accountable

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.