Manager, HR Program Delivery

Ross Stores; Dublin (CA); Hybrid; USD 99,000 - 121,000; Full time

Job summary

Ross Stores seeks an HR Program Delivery Manager to lead complex cross-functional HR projects and act as an internal consultant. You will manage vendor-led workstreams, build stakeholder alignment, and drive adoption of core project management practices within HR.

The role reports to the Sr. Director, Program Delivery and oversees direct reports and third-party vendors, delivering strategic company initiatives including organizational and system changes.

Qualifications

• 5-7 years management consulting or project management experience.
• Exceptional verbal, written, executive presentation and communication skills.
• Excellent organizational skills, detail oriented.
• Excellent analytical skills and conceptual thinking.
• Self-motivated; comfortable working with ambiguity.
• Outstanding work ethic with a high level of trust and integrity; urgency in delivering high‑quality work.
• Demonstrated ability to drive results with a customer focus in mind.
• Demonstrated ability to cope with pressure, changing priorities and a fast-paced environment.
• Ability to maintain confidentiality concerning all projects.
• Expertise in MS Office - Excel, PowerPoint, Word

Responsibilities

• Manage large and complex projects throughout the entire lifecycle, coordinating vendors, internal teams, and other units.
• Serve as liaison and SME for HR initiatives; collaborate with internal and external partners.
• Review program strategy and drive continuous improvement of business processes.
• Perform business analysis at strategic, operational, and organizational levels.
• Evaluate and manage vendor partnerships.
• Contribute to strategic planning, monthly status reporting, budgeting, and special projects.
• Manage recruitment, retention, and career development of staff

Skills

Project management

Stakeholder management

Executive communication

Analytical thinking

Problem solving

MS Office

Education

Bachelor’s degree

MBA or equivalent

Tools

MS Office (Excel, PowerPoint, Word)

Job description

GENERAL PURPOSE

The HR Program Delivery team leads a variety of strategic initiatives within HR. The Manager, Program Delivery will act as an internal consultant, leading solutioning for complex cross-functional HR projects. They will work with program and functional leadership to evaluate business needs, manage internal and vendor-led workstreams, and collaborate with stakeholders to drive alignment and delivery program objectives. Reporting to the Sr. Director, Program Delivery, the individual in this role will be responsible for project management for a variety of strategic company programs including organizational, programmatic and system changes.

The individual in this role must have experience and knowledge of project and change management lifecycle, methodology and tools and how project and change disciplines integrate. They must feel comfortable driving initiatives on their own and will be expected to have excellent written and verbal communication with a strong ability to develop and drive presentations. The Manager will be expected to build strong relationships with stakeholders within and outside of HR, collaborating to gain alignment. Additionally, the Manager will support education and adoption of core project management tools and practices to support the development of individual team members and the overall functional capability of HR.

The Manager, Program Delivery will manage direct reports, as well as third-party vendors, in the delivering of strategic company initiatives.

ESSENTIAL FUNCTIONS

• Manage large and complex projects throughout the entire lifecycle, coordinating the efforts of vendors, internal team members, and other business units; Identify, escalat, and resolve issues critical to project success; Manage, mentor, and lead internal and external staff as defined in project structures
• Serves as a liaison and subject matter expert for HR initiatives within the organization. Responsible for continuous collaboration and communication with internal and external business partners (E.g., Store and Supply Chain Operations)
• Perform ongoing review of program strategy and project management methodology; working with HR Leadership on continual improvement of business processes
• Perform business analysis activities at the strategic, operational, and organizational level
• Evaluate and manage vendor partnerships
• Contribute to strategic planning, monthly status reporting, budgeting and other assigned special projects as required by position
• Manage the recruitment, retention, and career development of staff, as required

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• 5-7 years management consulting or project management experience
• Exceptional verbal, written, executive presentation and communication skills.
• Excellent organizational skills, detail oriented
• Excellent analytical skills and conceptual thinking
• Self-motivated; comfortable working with ambiguity
• Outstanding work ethic with a high level of trust and integrity; displays a sense of urgency to resolve issues efficiently and to deliver high quality work
• Demonstrated ability to drive results with a customer focus in mind.
• Demonstrated ability to cope with pressure, changing priorities, and a fast-paced and ambiguous environment
• Ability to maintain confidentiality concerning all projects
• Expertise in MS Office - Excel, PowerPoint, Word

EDUCATION / CERTIFICATIONS

• Bachelor’s degree required; MBA or equivalent work experience preferred

COMPETENCIES

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility
• Drives Results
• Dealing with Ambiguity
• Problem Solving

PHYSICAL REQUIREMENTS

• Sitting, standing, walking, hearing, talking on telephone, attending in-person meetings, typing, and working with paper/files
• Consistent timeliness and regular attendance
• Vision: ability to see information in print and/or electronically
• Job requires ability to work in an office environment, primarily on a computer
• Some travel may be required
• This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback
• However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

Specialist, Program Delivery