Manager, Housekeeping

Macy's; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s is seeking a Manager, Housekeeping to lead daily cleaning operations and maintain a welcoming store environment. The role involves supervising staff, coordinating cleaning schedules, and ensuring compliance with safety standards.

The position requires leadership experience, flexibility to work retail hours, and a focus on customer readiness and waste management. Competitive benefits and opportunities for professional growth are offered.

Qualifications

• Attention to detail to maintain cleanliness across fitting rooms, restrooms, and sales floors.
• Courteous and professional behavior toward customers and colleagues.
• Ability to manage multiple tasks, schedules, waste, and staff supervision.
• Ability to lead, motivate, and train a housekeeping team to hit productivity targets.

Responsibilities

• Ensure a safe and clean environment for customers and colleagues.
• Clean and restock restrooms and fitting rooms.
• Dust the sales floor and maintain carpets and tile floors.
• Recruit, train, and develop the housekeeping team.
• Promote waste management and sustainability practices.
• Oversee waste handling including hazardous and general waste.

Skills

Attention to Detail

Customer Service Skills

Organizational Skills

Leadership Abilities

Communication Skills

Adaptability

Initiative

Education

High School Diploma or equivalent

Job description

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Housekeeping ensures that the store is cleaned every day to maintain a welcoming environment for customers. Additionally, this position may involve distributing store supplies, maintaining wrapstand cleanliness, and performing other necessary duties as assigned.

What You Will Do

• Ensure a safe and clean environment for customers and colleagues
• Exhibit courteous and professional behavior toward both internal and external customers
• Clean and maintain fitting rooms and restrooms
• Collect trash from registers, restrooms, offices, and common areas
• Clean and restock restrooms as needed
• Dust the sales floor, including high and low areas
• Maintain carpets and tile floors
• Implement shortage prevention initiatives
• Ensure thorough understanding of all procedures, policies, safety standards, and shortage awareness
• Promote proper waste management and sustainability practices
• Conduct weekly checklists as legally required and allocate sufficient time for maintaining centralized waste collection areas
• Act as the store's waste coordinator, overseeing the management of hazardous waste, universal waste, backhauled waste, and general trash handling
• Serve as a role model for exemplary service and lead the housekeeping staff to deliver an outstanding shopping experience
• Coach, motivate, and develop the housekeeping team to enhance productivity and efficiency
• Uphold high customer readiness standards by ensuring clean and tidy restrooms, common areas, and offices
• Clearly communicate store and company objectives to management and staff
• Recruit, select, and train talented and results-oriented Housekeeping Colleagues
• Cultivate a positive and inclusive work environment to retain top talent and reduce turnover
• Address performance issues promptly and conduct timely reviews
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Maintain regular, dependable attendance and punctuality

Skills You Will Need

Attention to Detail: Ability to maintain cleanliness and tidiness in various areas of the store, including fitting rooms, restrooms, and sales floors

Customer Service Skills: Demonstrates courteous and professional behavior when interacting with customers and colleagues

Organizational Skills: Capable of managing multiple tasks efficiently, including cleaning schedules, waste management, and staff supervision

Leadership Abilities: Ability to lead and motivate a team to deliver exceptional service and maintain high cleanliness standards. Ability to recruit, train, and develop a team of housekeeping colleagues to achieve productivity and efficiency goals

Communication Skills: Effective communication with both management and staff to convey objectives, expectations, and feedback

Adaptability: Flexibility to handle various tasks and responsibilities as assigned, including responding to changing priorities and situations

Initiative: Proactive approach to ensure cleanliness standards are met and maintained consistently without constant supervision

Who You Are

• Candidates with a High School Diploma or equivalent are encouraged to apply.
  • 1-2 years of prior leadership experience
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
  • Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
  • May involve reaching above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.