Manager - Housekeeping

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Wynn Resorts in Las Vegas is seeking a Housekeeping Department Manager to orchestrate operations across guest suites, back-of-house spaces, and public areas while upholding Wynn’s standards of elegance and refinement.

You will lead all staff levels, optimize schedules, and provide strategic direction with clear goals, ensuring premium tools and support, and maintaining alignment with company policies and guest expectations.

Qualifications

• Minimum two years of distinguished leadership experience within a premier luxury casino or hotel setting.
• Proven ability to orchestrate multiple priorities while maintaining exceptional standards under demanding circumstances.
• Clear and concise verbal and written communication in English.
• Experience navigating union and non-union operational frameworks is preferred.

Responsibilities

• Oversee operations of assigned housekeeping areas including guest suites, back-of-house spaces, and public areas with rigorous QA.
• Lead and mentor all staff levels through coaching, evaluations, and feedback to foster excellence.
• Develop and optimize daily shift schedules and opening/closing procedures for cleaning initiatives.
• Provide strategic direction with measurable goals and monitor progress to achieve guest satisfaction.
• Ensure staff have premium tools and support, with clear expectations for all assignments.
• Maintain transparent communication with senior leadership regarding performance and standards.
• Collaborate with administration, training, maintenance, and engineering to support staff development and facility preservation.
• Maintain knowledge of resort amenities and Wynn policies; adhere to safety and brand culture.
• Attend management meetings and professional development sessions to stay current in luxury hospitality.
• Demonstrate problem solving, teamwork, and professional guest communication at all times.

Skills

Leadership

Communication

Problem Solving

Organization

Guest Relations

Scheduling

Flexibility

English Proficiency

Multilingual

Education

High school diploma

Tools

Microsoft Office

HotSOS

Kronos

Opera

Job description

• Status: Full-Time

Job Description

The Housekeeping Department Manager is responsible for orchestrating the seamless operations of assigned areas to ensure the distinguished Wynn standards of elegance and refinement are consistently upheld. This position provides visionary leadership to cultivate exceptional employee engagement and deliver unparalleled guest experiences.

• Uphold the Wynn standards of impeccable cleanliness and refined aesthetics across all housekeeping domains, including guest suites, back-of-house spaces, and public areas through meticulous inspections and rigorous quality assurance protocols.
• Lead and mentor all staff levels, including assistant managers, supervisors, and team members, through strategic coaching, comprehensive performance evaluations, and constructive feedback while fostering a culture of excellence and professionalism.
• Develop and optimize daily shift schedules, execute opening and closing procedures with precision, and establish timelines for daily, weekly, monthly, and specialized cleaning initiatives to ensure flawless execution.
• Provide clear strategic direction, establish measurable goals with defined timeframes, and monitor progress to achieve exceptional results while addressing guest concerns with grace and professionalism.
• Ensure staff are equipped with premium tools and comprehensive support by maintaining accessibility, providing guidance, addressing concerns, and establishing clear expectations for all assignments.
• Maintain transparent communication with assistant managers and senior leadership regarding operational barriers, staff performance insights, and departmental standards to ensure alignment with company policies and procedures.
• Collaborate strategically with administration, training, maintenance, and engineering departments to support staff development, equipment excellence, and facility preservation.
• Maintain comprehensive knowledge of resort amenities, premium services, and operational excellence while adhering to all Wynn policies, safety standards, and brand culture.
• Attend required management meetings and professional development sessions, integrating advanced knowledge into daily practices and remaining current with luxury hospitality industry standards.
• Demonstrate strategic problem-solving, foster collaborative teamwork, and maintain exemplary professional communication with guests and colleagues at all times, embodying the Wynn commitment to excellence.

Qualifications

• Minimum of two (2) years of distinguished leadership experience within a premier luxury casino or hotel setting
• Demonstrated excellence in orchestrating multiple priorities simultaneously while maintaining exceptional standards under demanding circumstances
• Clear and conciseverbal and written communication skills with the refined ability to provide constructive guidance across all organizational levels in the English language
• Exceptional strategic problem-solving and decision-making acumen, coupled with refined negotiation capabilities and visionary thinking
• Exemplary organizational, interpersonal, and administrative mastery with an unwavering commitment to meticulous attention to detail
• Proven capacity to excel both as an independent leader and as a collaborative team member within a cohesive environment
• Comprehensive experience navigating both union and non-union operational frameworks
• Advanced proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and luxury hospitality property management systems (HotSOS, Kronos, Opera)
• Exceptional guest relations expertise with the refined ability to address concerns and operational challenges with grace and professionalism
• Flexibility and availability to accommodate all shifts, weekends, and dynamic scheduling requirements based on operational needs
• Fluent English communication with guests and staff; multilingual capabilities highly valued
• High school diploma or equivalent professional experience; must be twenty-oneyears of age or older

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.