Manager Hourly - Milk & Honey

Milk & Honey; Maryland; On-site; USD 40,000 - 60,000; Full time

Job summary

Join a vibrant and beloved Southern Brunch restaurant as a Supervisor, where your leadership will shine in maintaining high standards of service and quality. This role is pivotal in ensuring smooth operations and exceptional guest experiences. You will guide both front-of-house and back-of-house teams, fostering a positive work environment. With competitive benefits and a commitment to Southern hospitality, this is an exciting opportunity to be part of a culinary journey that celebrates community and diversity. Become a key player in a fast-growing company dedicated to excellence in guest service.

Benefits

Health/Dental/Vision

Paid Time Off

401(k), matched up to 4%

Short and Long Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts on Hotels, Travel, Tickets, Restaurants

Discounted meal plan for employees' relatives at HBCU locations

Qualifications

• Proven leadership experience in the hospitality industry.
• Strong communication skills for managing diverse teams.

Responsibilities

• Oversee daily restaurant operations and staff management.
• Train and mentor team members for consistent service quality.

Skills

Leadership

Communication

Problem-solving

Guest Service

Education

Experience in Hospitality

Job description

Overview

As a Supervisor at Milk & Honey, you'll be a pivotal leader in maintaining the high standards of service, quality, and Southern hospitality that define our restaurant. In this role, you'll provide guidance to the front-of-house and back-of-house teams, ensuring smooth operations and exceptional guest experiences. Your leadership skills, attention to detail, and commitment to fostering a positive work environment will be essential to our success.

Competitive Benefits:

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long TermDisability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

Responsibilities

• Oversee daily restaurant operations, including staff management, guest interactions, and service quality.
• Assist in training and mentoring team members, ensuring consistent adherence to company policies and procedures.
• Collaborate with managers to monitor inventory levels, implement service standards, and optimize operational efficiency.
• Address guest feedback and concerns, striving to create positive resolutions and experiences.

Qualifications

• Previous experience in a supervisory or leadership role in the hospitality industry, preferably in a restaurant setting.
• Strong communication skills to effectively manage and guide a diverse team.
• Excellent problem-solving abilities and the capability to make informed decisions in fast-paced situations.
• Passion for providing exceptional guest service and a dedication to upholding the restaurant's values and reputation.

Who We Are:

Milk & Honey Cafe is a beloved New Orleans-themed Southern Brunch restaurant celebrated for its mouthwatering, slow-cooked dishes and dedication to Southern culinary traditions. Our menu boasts award-winning items like Shrimp & Grits and Rum Chata French Toast, making us a destination for friends, family, and brunch lovers alike. We take pride in providing a welcoming and inclusive environment where our guests can savor the flavors of New Orleans and create lasting memories. Join our team and be part of an exciting culinary journey.

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

• Purpose

• • Give back to our communities
  • Celebrate diversity
• People
  • Do the right thing
  • Treat people the way you want to be treated
  • Always do your best
  • Be accountable for our actions
• Performance
  • Serve the highest quality food
  • Provide world-class service
  • Maintain flexibility to better serve our clients

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.