Manager, High Net Worth Relationship Managers

Vanguard; Malvern (Chester County); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Vanguard's Wealth Management North team in Malvern, PA seeks a driven Client Manager who coaches front-line Relationship Managers serving ultra-high net worth families. You will elevate service, deepen loyalty, and grow the book by uncovering needs and aligning tailored solutions.

Lead a team of ~10 RMs across a $20B+ book, deliver guidance, manage performance, and partner with cross-functional colleagues to implement end-to-end client strategies.

Qualifications

• Minimum of five years related work experience required.
• Three years of experience in Financial Services industry required.
• Relationship Management and/or Sales experience preferred.
• Previous leadership experience within a financial services environment required.
• Undergraduate degree or equivalent; graduate degree preferred.
• FINRA licenses or ability to acquire within department guidelines.
• Hybrid schedule onsite in Malvern, PA every Tue/Wed/Thu.

Responsibilities

• Hires, evaluates, and supervises crew; sets performance standards and compensation decisions.
• Deepens loyalty with existing ultra-high-net-worth clients and supports strategic book planning.
• Provides guidance to Relationship Managers and coaches them to strengthen client relationships.
• Develops, implements, and monitors goals; analyzes performance trends and suggests improvements.
• Resolves complex client issues and drives end-to-end process improvements.
• Participates in solution development with cross-functional teams.
• Uses knowledge of Vanguard funds, products, and services to identify opportunities.
• Participates in special projects and other duties as assigned.

Skills

Leadership

Relationship management

Sales experience

Coaching

Strategic problem solving

Team development

Education

Bachelor's degree or equivalent

Graduate degree preferred

Tools

FINRA licenses (Series 7/24/63/65/66)

Job description

About Wealth Management: Wealth Management has a unique mission: To be a trusted partner to our ultra-high net worth clients and their families, giving them the best chance at investment success to help them leave a legacy that fulfills their purpose in the world. Job Summary: The Wealth Management North Client Manager plays a critical role leading our front-line Relationship Managers (RM) who serve some of our largest, most complex, and loyal clients with $5-25M in Vanguard assets. RMs are responsible for delivering a quality client experience, increasing client loyalty and retention, and driving growth. We are seeking highly motivated sales and/or client service leaders, coaches, and strategic problem solvers to join the Wealth Management team in Malvern, Pennsylvania. Client Managers directly influence the Wealth Management mission. As a member of our leadership team, you will play a critical role in making our mission a reality by coaching your crew to achieve Trusted Partner status – delivering excellent service with Reliability, Credibility, and Connection, all supported by Vanguard’s Client First Orientation. You will lead a team of approximately 10 RMs serving 3,400 families with $20B+ in AUM. Your primary responsibility will be coaching and developing your crew to delight clients, deepen loyalty, and create value for our clients by uncovering unmet needs and aligning suitable solutions. As a result, you will help deepen and expand our client relationships and retain families through generations.

Ideal Candidate:

We’ve built a strong and collaborative team deeply committed to our mission and purpose. An ideal candidate brings a strong track record of building inclusive and high performing teams to produce strong outcomes, navigate ambiguity, innovatively solve complex problems, and develop Practice Management skills (relationship management, book management, and sales). Ideal candidates will leverage these critical competencies and collaborate across Vanguard departments and business units to make our team even stronger.

Core Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Deepens loyalty with existing Ultra High Net Worth clients by anticipating needs and demonstrating expertise to align solutions. Supports strategy planning for a book of business. Models growth opportunities, contributes to business planning activities, and supports client account retention.
• Provides guidance and support to Relationship Managers. Assists in the recovery and strengthening of at-risk relationships by coaching Relationship Managers to demonstrate empathy and deeply understanding client needs.
• Develops, implements, and monitors goals and action plans. Reviews team performance and identifies trends, suggests improvements, and provides analysis/feedback to Relationship Managers.
• Resolves complex client issues related to products or processes by taking ownership and delivering consistently with excellence. Influences changes among the team to improve end-to-end processes and meet client needs.
• Participates in solution development with internal colleagues and cross-functional teams. Supports Relationship Managers in identifying and implementing solutions.
• Uses technical knowledge of Vanguard funds, products, and services to proactively identify opportunities to strengthen client relationships.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of five years related work experience required. Three years of experience in Financial Services industry required. Relationship Management and/or Sales experience preferred.
• Previous leadership experience (management of a team of direct reports), within a financial services environment, required.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• This job requires FINRA Series 7, 24, 63, 65, 66 or ability to acquire within department guidelines.
• This role requires one to work a hybrid schedule coming onsite to Malvern, PA every Tuesday, Wednesday and Thursday.

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.