Manager, HED Customer Success, West Coast (Remote)

Cengage; Town of Texas (WI); Remote; USD 80,000 - 116,000; Full time

Job summary

A leading education technology company in Wisconsin is seeking a Customer Success Manager to manage a customer-centric team and drive retention and growth. Ideal candidates will have a proven track record in customer success or account management. This role offers competitive compensation and opportunities for career advancement in a supportive environment.

Benefits

Career advancement opportunities

Comprehensive Total Rewards package

Collaborative work environment

Qualifications

• Proven experience in customer success or account management.
• Prior leadership experience in customer success initiatives.
• Results-driven mentality focused on customer satisfaction.

Responsibilities

• Manage and develop a customer-centric team.
• Drive customer retention and sales goals.
• Cultivate customer relationships based on needs.

Skills

Customer success experience

Strong communication skills

Leadership

Results-driven mentality

Experience with CRM systems

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

Employer Industry: Education Technology

Why consider this job opportunity:

• Salary up to $115,200.00 USD
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to lead initiatives focused on customer success and sales growth
• Work with a diverse team committed to inclusion and engagement
• Comprehensive Total Rewards package to empower employees

What to Expect (Job Responsibilities):

• Manage and develop a customer-centric team, setting performance expectations and providing ongoing coaching and support
• Drive customer retention and sales goals through strategic planning and tracking of team activities
• Cultivate customer relationships by understanding their needs and providing strategic guidance
• Collaborate with cross-functional teams to enhance customer experience and implement effective solutions
• Analyze key metrics to measure team performance and report on customer success outcomes

What is Required (Qualifications):

• Proven experience in customer success or account management roles; a bachelor’s degree preferred or a minimum of 5 years of experience without a college degree
• Prior leadership experience in customer success initiatives or project management
• Results-driven mentality with a focus on customer satisfaction and sales growth
• Strong communication skills, both written and verbal
• Experience with CRM systems and the ability to master new digital platforms and solutions

How to Stand Out (Preferred Qualifications):

• Experience with eLearning and online homework digital solutions/platforms
• Proven record of leading change effectively
• Ability to build a supportive and motivated team culture
• Analytical skills to measure and report on performance metrics

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