Manager, HED Customer Success, West Coast (Remote)

Cengage; Pennsylvania; Remote; USD 97,000 - 116,000; Full time

Job summary

A leading educational technology company seeks a Customer Success Manager to lead a customer-centric team, focusing on retention and sales goals. The ideal candidate has over 5 years of experience in customer success or account management, strong communication skills, and a results-driven approach. Opportunities for career advancement and a supportive workplace culture are offered in this role.

Benefits

Salary up to $115,200

Comprehensive benefits package

Career advancement opportunities

Supportive workplace culture

Qualifications

• Proven experience in customer success or account management roles.
• Prior leadership experience in customer initiatives.
• Results-driven mentality focused on customer satisfaction.

Responsibilities

• Manage and develop a customer-centric team.
• Achieve customer retention and sales goals.
• Cultivate customer relationships and provide strategic guidance.

Skills

Customer success management

Strategic planning

Communication skills

Analytical skills

Education

5+ years in customer success roles without a degree

Tools

CRM systems

eLearning platforms

Job description

Employer Industry: Education Technology

Why consider this job opportunity:

• Salary up to $115,200.00
• Opportunity for career advancement and growth within the organization
• Supportive and inclusive workplace culture that values diverse perspectives
• Comprehensive benefits and Total Rewards package to support employee well-being
• Chance to make a direct impact on student success and learning outcomes
• Collaborative environment with cross-functional teams to drive innovation

What to Expect (Job Responsibilities):

• Manage and develop a customer-centric team, fostering a culture of continuous learning and skill growth
• Achieve customer retention and sales goals through strategic planning and proactive engagement
• Cultivate customer relationships and provide strategic guidance to meet their needs
• Collaborate with internal and external stakeholders to enhance customer support and product offerings
• Measure team performance and customer success metrics, providing insights for improvement

What is Required (Qualifications):

• Proven experience in customer success or account management roles; minimum of 5 years of experience without a college degree
• Prior leadership experience in customer success initiatives or team management
• Results-driven mentality focused on customer satisfaction and sales growth
• Strong communication skills, both written and verbal, to effectively engage teams and customers
• Analytical skills to measure and report on team performance and customer success metrics

How to Stand Out (Preferred Qualifications):

• Experience with eLearning and online homework digital solutions/platforms
• Familiarity with CRM systems and ability to master new digital platforms
• Record of successfully leading change initiatives

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.