Manager - Heavy Maintenance Execution Strategy

United Airlines; Chicago (IL); On-site; USD 102,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, vision

Flight privileges

401(k)

Paid holidays and time off

Parental leave

Job summary

United is seeking a Manager of Analytics to drive transformation efforts and implement scalable analytics tools across Tech Ops. You will develop KPIs and metrics to monitor performance, guide decisions, and optimize maintenance efficiency and costs.

The role requires strategic vision and hands-on execution, with cross-functional collaboration to deploy digital tools and dashboards (Palantir/PowerBI) for actionable insights.

Qualifications

• Bachelor's degree or related experience in Engineering or aviation.
• 3+ years of supervisory or project management experience in aviation.
• Familiar with process mapping and implementation of business processes.
• Familiar with data visualization tools and standards.
• Highly organized with ability to manage multiple projects.
• Excellent oral and written communication skills.
• Ability to work cross-functionally with multiple levels.
• Ability to storytell using data.
• Strong problem solving skills and ability to influence teams.
• Ability to drive strategic change.
• Must be legally authorized to work in the United States without sponsorship.
• Successful completion of interview required.

Responsibilities

• Lead transformation efforts and implement scalable analytics tools and solutions that evolve with business needs.
• Develop and refine business metrics and KPIs to monitor performance and inform decision-making.
• Shape and execute the division’s analytics strategy to improve efficiency, reduce turnaround time and strengthen cost control.
• Collaborate with cross-functional teams to adopt digital tools and modernize heavy maintenance operations.

Skills

Data storytelling

Data visualization

Cross-functional collaboration

Process improvement

Project management

Communication skills

Leadership

Storytelling with data

Education

Bachelor's degree in Engineering or aviation

Bachelor's degree in Engineering or Business

Tools

Palantir

PowerBI

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

This role is responsible for leading transformation efforts and implementing scalable tools and analytics solutions that evolve with the needs of the business. They will develop and refine business metrics and KPIs to monitor performance, drive accountability, and enable responsive decision-making across varying levels of operational demand.

In addition, the Manager will shape and execute the division’s analytics strategy—translating data into actionable insights that improve efficiency, reduce turnaround time, and strengthen cost control. This role requires both strategic foresight and hands-on execution, with the flexibility to adjust focus as operational priorities shift.

• Drive performance improvement by applying structured process improvement methodologies and leveraging data to enhance operational outcomes
• Establish and maintain performance metrics that align strategic goals, enabling data-driven oversight of maintenance efficiency, turnaround times, and cost performance tied to the Heavy Maintenance check lines
• Align with cross-functional teams to define and evolve the analytics framework, ensuring insights are effectively used to inform decisions, identify trends, and support continuous improvement initiatives
• Drive the adoption and implementation of digital tools and technologies to modernize heavy maintenance operations and improve data accessibility, workflow integration, and process automation tied to deployment of digital MRO lines of maintenance

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience in Engineering or aviation related field
• 3+ years of supervisory, project management, or experience working on continuous improvement experience in aviation related fields
• Familiar with process mapping, process improvement and end state implementation of business processes/applications
• Familiar with data visualization tools and standards
• Highly organized
• Ability to manage/support multiple projects
• Excellent oral and written communication skills
• Ability to work cross functionally with key stakeholders at multiple levels of the organization both internally and externally
• Ability to storytell using data
• Strong problem solving skills and ability to influence others toward desired outcome while maintaining strong productive teams
• Ability to drive strategic change
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree in Engineering or Business
• Fleet specific airworthiness release
• 7 years overall aviation industry experience
• Background in maintenance programs, engineering, or continuous improvement
• Strong knowledge of Tech Ops business processes and procedures
• Tech Ops and/or Heavy Maintenance applications, data structure, and platforms
• Engineering, Analytics, Program/Project Management or Planning roles
• Experience building applications / dashboards within Palantir and PowerBI

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]