Manager - HCM Experience

Penske; Reading, Northern (Berks County, KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Penske Truck Leasing in Reading, PA is seeking a Manager of HCM Experience to shape the Oracle HCM platform across HR strategy, projects, and associate experience. This role sits on-site at corporate headquarters.

You will lead the Oracle HCM Help Desk module roadmap, improve Tier 0 self-service, and drive AI initiatives within the HCM ecosystem while collaborating with cross‑functional teams and vendors. The position emphasizes mentorship of HRIS analysts, governance of product backlog, and

Qualifications

• Bachelor’s degree in Information Systems, HR, or related field.
• 5+ years of experience in project management, product ownership, or product management within an HCM or enterprise technology environment.
• Proven ability to lead cross-functional initiatives across complex, matrixed organizations.
• 2+ years of people management or team leadership experience.
• 10+ years of experience with Oracle HCM or a comparable enterprise HCM or ticketing support platform, including configuration, analytics, and process design.
• Experience leading HCM system or module implementations and with Oracle HCM Help Desk and Tier 0/self-service strategies.
• Exposure to agentic AI applications within HR technology ecosystems.

Responsibilities

• Collaborate with internal teams using Oracle HCM Helpdesk to build the technology roadmap.
• Lead efforts to deliver Oracle HCM Help Desk Module and improve Tier 0 self-service.
• Champion AI initiatives within the Oracle HCM ecosystem and evaluate opportunities.
• Present Oracle HCM features to stakeholders, aligning with business needs and strategy.
• Gather and prioritize requirements using persona-based thinking and global standards.
• Manage the product backlog and oversee configurations to produce new features.
• Facilitate meetings and coordinate user acceptance testing for alignment and signoff.
• Guide stakeholders through technical options and promote best practices and standards.
• Develop and lead a team of HRIS Analysts, setting performance expectations and growth opportunities.
• Develop Statements of Work and manage vendor-delivered solutions within budgets and timelines.

Skills

Project management

Product ownership

Cross-functional collaboration

Technical writing

Stakeholder alignment

Vendor management

Data analysis

Education

Bachelor’s degree in Information Systems or related field

Tools

Oracle HCM

Oracle HCM Help Desk

HRIS systems

Job description

Position Summary:

The Manager of HCM Experience is responsible for the optimization, evolution, and long‑term vision of our Oracle HCM platform. This role sits at the intersection of HR technology strategy, project execution, and associate experience to ensure meaningful, scalable, and innovative solutions for associates across the enterprise.

A key focus of this role will be the strategic advancement of the Oracle HCM Help Desk Module, including a strategic roadmap, improving Tier 0 self‑service capabilities and championing the organization’s future agentic AI efforts within the HCM ecosystem.

This position is based out of our corporate headquarters in Reading, PA and is fully on‑site.

Major Responsibilities:

• Collaborate and consult our internal teams using the Oracle HCM Helpdesk on building the technology roadmap, aligned to strategic enterprise HR priorities.
• Lead efforts to deliver Oracle HCM Help Desk Module, driving improvements to Tier 0 self‑service support capabilities to enhance the associate experience.
• Champion future agentic AI initiatives within the Oracle HCM ecosystem, identifying, evaluating, and advancing opportunities to leverage Oracle’s emerging AI capabilities.
• Present new Oracle HCM features and enhancements to stakeholders, clearly articulating how they align to current business needs and long‑term strategy
• Gather and prioritize cross functional requirements using persona‑based thinking, ensuring alignment to HRIS guiding principles and global process standards
• Manage the product backlog and oversee configuration and development efforts to bring new features and enhancements to production.
• Facilitate workouts, large‑scale meetings, and coordinate user acceptance testing efforts to gain functional partner alignment and signoff.
• Guide stakeholders through technical options and steer adoption of best practices and Penske global process standards.
• Actively participate in Oracle HCM user communities, representing Penske in discussions around system gaps, product direction, and emerging capabilities.
• Develop Statements of Work (SOWs) and manage vendor‑delivered solutions within defined project budgets and timelines.
• Lead, develop, and inspire a team of HRIS Analysts including Sr. Analyst and Analyst levels.
• Set clear performance expectations, conduct associate reviews, establish team goals, and create meaningful development and stretch opportunities.
• Foster a collaborative, high‑performing team culture with a shared commitment to quality, innovation, and continuous improvement.
• Other projects and tasks as assigned.

Qualifications:

• Bachelor’s degree in Information Systems, Human Resources, Business Administration, or a related field — Preferred
• Equivalent work experience accepted in lieu of degree.
• 5+ years of experience in project management, product ownership, or product management within an HCM or enterprise technology environment — Required
• Proven ability to lead cross‑functional initiatives across complex, matrixed organizations — Required
• 2+ years of people management or team leadership experience — Preferred
• 10+ years of experience with Oracle HCM or a comparable enterprise HCM or ticketing support platform, including system configuration, business analysis, reporting, issue resolution, and process design — Preferred
• Experience leading HCM system or module implementations — Preferred
• Experience with Oracle HCM Help Desk module and Tier 0 / self‑service support strategies — Preferred
• Exposure to or active interest in agentic AI applications within HR technology ecosystems — Preferred
• Advanced proficiency in technical writing and process documentation.
• Advanced understanding of business systems architecture and HCM platform design.
• Strong project management skills including backlog management, timeline oversight, and stakeholder coordination.
• Intermediate data analysis and reporting capabilities.
• Working knowledge of project methodologies and product management frameworks.
• Familiarity with Oracle HCM Cloud and the broader HR technology landscape.
• Strategic thinker with the ability to balance customer needs, proactively driving process improvements while maintaining long‑term vision with near‑term execution.
• Exceptional communicator — able to translate complex technical concepts clearly for non‑technical audiences at all levels of the organization.
• Strong collaborator with a track record of building relationships and driving alignment across diverse, cross‑functional teams.
• Skilled negotiator with demonstrated vendor management and contract oversight experience.
• Adaptable and creative in problem solving; resilient and composed under pressure.
• Committed to continuous learning, personal accountability, and the development of others.
• High integrity with the ability to handle sensitive, confidential, and executive‑level compensation data with the utmost professionalism.
• Regular, predictable, full attendance is an essential function of the job.
• Successful candidate must complete Penske employment application, submit to a background investigation (past employment, education, and criminal history), and complete a drug screening.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer

Penske is an Equal Opportunity Employer

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Human Resources

Job Function: Application Delivery & Support

Job Family: Information Technology

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2609592