Manager -Guest Service Leader (GSL) (ER74768)

T.A. Solberg Co., Inc.; Wisconsin; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

401(k) with 4% Match after 1 Year of 1

Paid Time Off

Discounts at Trig's

Job summary

Trig's is seeking a Manager - Guest Service Leader to guide front-end operations and uphold exceptional guest service in a busy retail setting.

You will organize weekly schedules, lead training efforts, and coach associates to deliver the best possible guest experience. Strong communication and problem-solving abilities are essential for success in our fast-paced stores.

Qualifications

• Experience delivering excellent guest service in a retail environment.
• Ability to coordinate department schedules and support front-end operations.
• Proven leadership and coaching skills with a customer-focused mindset.

Responsibilities

• Work with scheduling programs to organize and coordinate weekly schedules for the front end department according to store forecast, budget, and associate availability
• Attend department meetings, trainings, and other huddle ups as needed to contribute to team building, communication, and planning for company events
• Lead efforts with training and developing of associates in areas of guest service, service desk practices, checkout operation, and guest reward programs
• Assist with guest complaints and work to ensure guests leave the business satisfied
• Oversee and direct needs to ensure guest traffic through the checkouts goes smoothly and delegate resources as necessary
• Operate a cash register, assist with guest service from the service desk such as lottery, returns, or inquiries
• Answer incoming phone calls and ensure proper transfers to other departments throughout the store
• Ensure proper standards and processes are followed with drawer counts, cash deposits, and other proper bookkeeping requirements
• Assist with coaching opportunities with associates and continue to maintain a positive approach with meetings and huddle ups.

Skills

Guest service

Scheduling

Team leadership

Cash handling

Communication

Job description

Manager -Guest Service Leader (GSL) (ER74768)

About our Company:

Trig's is considered more of a collection than a chain. Each store is designed to uniquely serve its community in a very personal and committed way, taking on the personality of its region. Our story began in 1971 when Trig and Tula Solberg purchased the first, single small store in Land O'Lakes, Wisconsin. Today, T.A. Solberg Company, Inc. operates Trig's grocery stores in the Northern Wisconsin communities of Rhinelander, Minocqua, Eagle River, and Tomahawk.

Did you know that Trig's is only one part of the larger T.A. Solberg Company, Inc., a diverse and healthy organization of over 600 associates that work to operate Trig's Village Market in Manitowish Waters, several fuel and convenience stores throughout northern and central Wisconsin, Trig's Trucking Facility, Trig's Recycling Center, Tasmania Northwoods Resort, Postal Express Mailing & Shipping Services in Eagle River, Minocqua, and Rhinelander, Tone Zone Fitness Centers, Twice is Nice Consignment Store in Rhinelander, Signature Salon in Rhinelander, and International Air Charters.

At Trig’s, our mission is to develop knowledgeable and engaging associates dedicated to providing our guests with ‘the best service no matter what!’ From clean, well-stocked stores to the highest quality, freshest products, and an enjoyable shopping experience every single day, the goal with this mission is to deliver this exceptional experience for our guests, build relationships, and keep them coming back. Show off your guest service skills with our team in a fast-paced retail environment. We would love to talk about an opportunity to become a dependable and guest-oriented member of our family!

Our company strives to be a great place to work by offering our associates a culture of teamwork, servant leadership, family-first mentality, recognition, and celebration of victories, sharing ideas, encouragement, and fun! We have flexible schedules to accommodate most of our associate’s needs as we know a good work-life balance is important.

We are looking for motivated associates who want to be a part of our next generation of leaders! There are opportunities to grow within the company to positions you may not yet even know exist and we offer development programs for those who want to grow their careers with us.

Job Responsibilities Include:

• -Work with scheduling programs to organize and coordinate weekly schedules for the front end department according to store forecast, budget, and associate availability
• -Attend department meetings, trainings, and other huddle ups as needed to contribute to team building, communication, and planning for company events
• -Lead efforts with training and developing of associates in areas of guest service, service desk practices, checkout operation, and guest reward programs
• -Assist with guest complaints and work to ensure guests leave the business satisfied
• -Oversee and direct needs to ensure guest traffic through the checkouts goes smoothly and delegate resources as necessary
• -Operate a cash register, assist with guest service from the service desk such as lottery, returns, or inquiries
• -Answer incoming phone calls and ensure proper transfers to other departments throughout the store
• -Ensure proper standards and processes are followed with drawer counts, cash deposits, and other proper bookkeeping requirements
• -Assist with coaching opportunities with associates and continue to maintain a positive approach with meetings and huddle ups.

Benefits Include:

• -Health Insurance
• -Vision Insurance
• -Life Insurance
• -401(k) with 4% Match after 1 Year of Service and 1,000 work hours
• -Paid Time Off
• -Discounts at Trig's, Caribou Coffee, and Trig's Village Market