Manager, Guest Operations Stadium, Event Time Job Opening for CWC25 - Cincinnati

FIFA World Cup 2026™ - Canada, Mexico and the United States; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Join the FIFA World Cup 2026™ as a Guest Operations Stadium Manager in Cincinnati! Be a vital part of a prestigious international event, managing guest operations to ensure an unforgettable experience for all attendees. This role requires extensive experience in event services and strong leadership skills, making strategic decisions to enhance guest interactions. Apply and shape the future of world-class sports events!

Qualifications

• 5+ Years Guest Operations and Event Services experience.
• 3+ years in planning and leading in a guest-related service environment.
• Fluent in English; Spanish and/or French is a plus.

Responsibilities

• Oversee and implement all Guest Operations at the stadium during tournament time.
• Ensure management of VIP Guests is according to operational plans.
• Lead the onsite GOP team, concentrating on training and guidance.

Skills

Accountability

Decision Making

Inclusivity

Innovation

Leadership

Vision

Education

Bachelor's or Master's degree in Management, Sport Management/Business, Marketing and Communications, Hospitality

Postgraduate Education focusing on International Organizations or Sport Management

Tools

MS Office

planning software and online collaboration tools

Job description

Department: Tournament Time Role

Location: Cincinnati

Description

The FIFA World Cup 26 Overview

At FIFA, our vision is to unite the world through the power of football. The FIFA Club World Cup 25 will bring together the best club teams from around the world to compete for the prestigious title. Hosted in the United States, this tournament will deliver an unforgettable experience for players, fans, and stakeholders alike. Now is your time to be part of history and join the workforce that will plan and execute this world-class event.

Additionally, the FIFA Club World Cup 2025 will serve as a key event, showcasing top football talent in preparation for FIFA26. These events require passionate, skilled, and committed professionals to deliver extraordinary experiences. Now is your time to become a game changer and join the workforce that will help create unforgettable memories for millions.

THE POSITION

Main Activities and Responsibilities

Reporting to the Central Stadium Operations, the Guest Operations Stadium Manager will be a key member of the FIFA Club World Cup 25 Guest Operations team and will work in close collaboration with Safety & Security, Guest Relations, and other key individuals responsible for overseeing and delivering the key operations at the stadium.

The main responsibilities and oversight of the Guest Operations Stadium Manager for the FIFA Club World Cup 25 include:

• Oversee and implement all Guest Operations at the stadium during tournament time and maintain an overview of all activities taking place daily
• Follow the Site Operations Plan (SOP) for the stadium in collaboration with FIFA Guest Operations and communicate details and exceptions to the team (if applicable)
• Ensure the implementation of end-to-end V/VIP guest journeys according to plans at the Stadiums for every match day
• Oversee establishment and implementation of policies and procedures, and where relevant, ensuring compliance with national policy for heads of state and government officials
• Assist and support the guest management and protocol service levels as agreed between all stakeholders
• Ensure management of VIP Guests (local & international) is according to agreed operational plans
• Work closely with all team members to align on all logistical requirements
• Lead the onsite GOP team – in training and guidance, concentrating questions, doubts and reporting to GOP Central - will also act as the local GOP representative to escalate and agree operationally with other FAs onsite (security, access control, cleaning & waste, hospitality, transport, signage, IT etc)
• Lead the onsite GOP team - paid staff, hostesses and volunteers being accountable for the successful operations as applicable
• Lead the authorities pre visits with the protocol officer gathering all requirements and working operationally to accommodate their needs (parking, entourage passes etc)

Locations

Cincinnati

YOUR PROFILE

FIFA World Cup 26 Skills Framework

Candidates for this role should demonstrate:

• Accountability: Commitment to responsibilities and learning from actions.
• Decision Making: Ability to make quick, informed decisions under pressure.
• Inclusivity: Collaboration across diverse teams and networks.
• Innovation: Creative thinking to produce fresh ideas and solutions.
• Leadership: Encouragement of teamwork and effective delegation.
• Vision: Strategic foresight and alignment with organizational goals.

Experience

• Bachelor's or Master's degree in Management, Sport Management/Business, Marketing and Communications, Hospitality ideal
• Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
• 5+ Years Guest Operations and Event Services, with Project Management Experience
• 3+ years experience in planning and leading in a guest-related service environment
• Extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools
• Extensive experience of managing end-to-end V/VIP hospitality programs at major sporting events
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools