Manager, GTM Strategy & Operations - Global Sales

Block; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Block is seeking a Manager, GTM Strategy & Operations, to shape how the global Sales organization plans, prioritizes, and executes. You will combine strategic depth with operational rigor to convert priorities into measurable results.

You will partner with Sales, Finance, Analytics, and Product/Engineering to design cadence, analytics, and system architecture behind the Sales motions, driving efficiency and sharper funnel insights.

Qualifications

• 5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting.
• Track record of owning complex cross-functional strategic initiatives end-to-end.
• Strong commercial instincts and ability to tie ops decisions to revenue outcomes.
• Comfort with ambiguity and ownership mindset.
• Excellent communication and stakeholder skills to influence senior partners.
• Hands-on experience with CRM, BI, and data warehouse tools.

Responsibilities

• Own GTM strategy and planning initiatives end-to-end.
• Partner with Sales, Finance, Analytics, and Product/Engineering to design operating cadence and analytics.
• Translate strategy into actionable, measurable outcomes for the Sales org.

Skills

Strategy & Ops

Cross-functional

Commercial instincts

Ambiguity tolerance

Communication

CRM/BI tools

Tools

Salesforce

Looker

Snowflake

Job description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role:

As the Manager, GTM Strategy & Operations, you’ll play a central role in how Square’s global Sales organization plans, prioritizes, and executes. You’ll pair strategic depth with operational rigor to turn business priorities into results.

This is a builder’s role at the intersection of GTM strategy, revenue operations, and cross-functional execution. You’ll own complex, multi-stakeholder workstreams end-to-end, from problem framing through analysis, alignment, and shipped outcomes. You’ll serve as a trusted voice in Sales planning, bringing an independent point of view on where our GTM motion needs to evolve.

You’ll partner closely with Sales, Finance, Analytics, and Product/Engineering to design the operating cadence, analytical frameworks, and system architecture behind Square’s Sales motions. Success is a more efficient operating rhythm, sharper funnel diagnostics, and strategy that translates cleanly into on-the-ground action.

This role requires a strong combination of strategic thinking, operational excellence, and executive influence. You will report to the Director of GTM Strategy & Operations, Global Sales.

You Will:

• Sales GTM Strategy & Planning:

You Have:

• 5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting, ideally within SaaS, FinTech, or high-growth technology.
• A track record of owning complex, cross-functional strategic initiatives end-to-end — from problem framing through analysis, stakeholder alignment, execution, and measurement.
• Strong commercial instincts and comfort tying operational decisions to revenue outcomes, funnel health, and rep productivity.
• Comfort with ambiguity and a low-ego, ownership mindset: no task is too small, and you’re motivated to build the operating system behind a world-class Sales organization.
• Excellent communication and stakeholder skills : you can influence senior partners without direct authority and keep cross-functional teams aligned through ambiguity.
• Hands-on experience with CRM, BI, and data warehouse tools (e.g., Salesforce, Looker, Snowflake, or equivalents) — able to pull data, translate it into insights, and make it useful for Sales leaders.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A:

$129,000—$193,600 USD

Zone B:

$119,900—$179,900 USD

Zone C:

$113,600—$170,400 USD

Zone D:

$103,200—$154,800 USD

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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