Manager, Growth (Grubhub+)

Grubhub; New York (NY); Hybrid; USD 128,000 - 135,500; Full time

Benefits offered by this job

Competitive salary package

Equity and 401K

Medical, dental, and vision plans

Job summary

A leading food delivery service is seeking a skilled professional for a loyalty marketing role. This position demands over 6 years of marketing experience, especially in managing consumer subscription programs. The candidate will develop data-driven strategies and collaborate cross-functionally to enhance customer engagement. This role supports hybrid work, requiring certain days in the office. The salary for this position ranges between $128,000 and $135,500 per year in New York City.

Qualifications

• 6+ years of experience in product marketing or loyalty marketing.
• Ability to analyze data to drive decision making.
• Strong written and oral communication skills.

Responsibilities

• Lead development and execution of data-driven strategies for the membership program.
• Collaborate across teams to deliver customer-centric initiatives.
• Monitor KPIs and market trends to inform decision-making.

Skills

Consumer subscription ownership

Product marketing

Data analysis

Cross-functional management

Strategic messaging

Tools

SQL

Job description

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.

About The Opportunity

Grubhub+ is a national subscription based loyalty program with millions of members across Grubhub and Seamless brands. This is a multi-faceted role responsible for developing cohesive go-to-market (GTM) strategies, from generating market and consumer insights and building business cases, to managing end-to-end execution campaigns/features. Reporting to the Director, Loyalty, you will work closely with cross-functional partners (product, analytics, CRM, creative, channel owners), and drive alignment with stakeholders and senior leadership. As an experienced loyalty marketer, you enjoy obsessing over customer behavior and are excited to deliver results. Grubhub is a high-tempo, hybrid workplace with team members based in both Chicago or New York.

The Impact You Will Make

• Lead vision, development, and execution of cohesive data-driven strategies to enhance the value and benefits of the membership program.
• Collaborate cross-functionally, serving as the connective tissue across Product, Marketing (CRM, Paid, Organic, Earned, Brand, Creative, Partner marketing), Analytics, Finance, Legal, Logistics, and Care teams to deliver high-impact, customer-centric initiatives.
• Develop deep subject matter expertise of the Grubhub+ loyalty program and associated functions, including product features and considerations, compliance, marketing implementation, and KPIs associated with program acquisition, activation, engagement, and retention.
• Lead integrated GTM planning & execution, develop go-to-market strategies and full-funnel campaigns—from initial concept through planning, budgeting, and execution—that drive high-impact growth leveraging owned, paid, earned, and in-product channels.
• Generate market, competitive, and consumer insights. Monitor loyalty landscape, cultural trends, and competitive strategies to anticipate market shifts.
• Serve as the voice of the consumer. Deeply understand customer motivations, barriers, and lifecycle behavior; surfacing insights that shape both marketing and product roadmaps and decision-making.
• Identify opportunities and gaps through monitoring KPIs & data for trends and opportunities, interpreting data into actionable insights, impact sizing and forecasting, partnering with analytics to generate in depth analysis, and conducting user research.
• Develop data-based business cases, leveraging insights and data to craft compelling, fiscally responsible pitches, translating business needs into actionable strategies, features, or campaigns. Demonstrate knowledge of experiment design, performance and impact analysis, and ability to deliver against goals and budgets.
• Test, optimize, and distill data into actionable insights and rapidly iterating to learn optimal growth drivers for the membership program. Continually optimization efforts to improve future performance.
• Use data and compelling storytelling to influence stakeholders and champion ideas across the business.

What You Bring to the Table

• 6+ years of experience in product marketing or loyalty marketing, ideally owning a consumer subscription or membership program/product, or marketing experience in integrated campaign management, Growth, CRM, or Brand, owning and executing on end-to-end marketing initiatives and campaigns.
• Ability to understand and use data and insights to drive decision making an recommendations. Bonus skillset: SQL and ability to analyze data.
• Cross functional management with experience working with product teams to influence feature roadmaps and launches to drive growth.
• Strong written and oral communication skills, effectively influence functional peers and executive leadership.
• Copywriting and strategic messaging; Skills in briefing creative teams and ensuring consistent brand messaging.
• Self starter and critical thinker with excitement for innovative ideas.
• Strong organization and self-management capabilities.
• Entrepreneurial mindset with comfort navigating ambiguity and ability to operate in a fast paced environment.

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

#LI-Hybrid

New York City: $128,000–$135,500 per year.

Chicago: $115,000–$122,000 per year.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

A Final Note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.