Manager - GO Creative Client Services (Hybrid)

Rrdonnelley; Phoenix (AZ); On-site; USD 78,000 - 125,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD is seeking a Manager for GO Creative Client Services to champion customer service initiatives, provide technical training, and supervise staff. The role partners with Operational Leadership to meet annual budget targets and ensure high service quality across the group.

The position follows a Monday–Friday schedule (8:00am–5:00pm) with overtime as needed and a salary of $85,000, plus potential bonuses or incentives based on performance and geographic location.

Qualifications

• Bachelor's degree required in a field related to the business.
• Minimum 5 years of experience in an Operational Management role in a client-facing position.
• Enthusiasm, organizational skills and a willingness to learn.
• Strong reasoning and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to interact with clients and team members professionally.
• MOS Certification preferred.
• Strong technology background with project management experience.
• Proven experience leading, developing and training staff.

Responsibilities

• Support full range of staff management duties including recruiting, employee relations, scheduling, performance management and succession planning.
• Assist leadership with recruiting, training materials development, and addressing performance concerns.
• Create strategy to develop high-performing teams and coach/train across the organization.
• Collaborate with General Manager and Account Manager to develop SOPs and best practices.
• Develop and maintain relationships with clients as needed.
• Support service improvement plans responding to client feedback.
• Provide strategic planning to maintain high standards and streamline processes.
• Participate in annual budget, forecast, and capital project requests.
• Monitor financial targets and ensure monthly achievement.
• Support client discovery/onboarding and specialty projects.
• Maintain open communication with employees, managers and clients.
• Perform other duties as assigned.

Skills

Operational management

Staff coaching/leadership

Recruiting

Training development

Project management

MS Office

MOS Certification

Communication skills

Problem solving

Education

Bachelor's degree in area relative to the business

Tools

MS Office (Word/Outlook/Excel/PowerPoint)

Job description

The Manager - GO Creative Client Services is a key role within the GO Creative business unit. This position will be responsible for championing key initiatives in customer service, technical training, general employee development and direct supervisory responsibilities. This role will support day-to-day operations across their assigned group, assuring a high level of service and quality for all customers. This individual will work closely with the Operational Leadership team to create, manage, and achieve annual budget targets.

Schedule: Monday through Friday, 8:00 am - 5:00pm

Must be able to work overtime as needed

Salary: $85,000

Responsibilities

• Supporting full range of staff management duties to include recruiting, employee relations, scheduling, performance management (coaching, feedback, development planning and succession planning).
• Assist the leadership team with recruiting new talent, developing training/orientation materials, and addressing performance concerns
• Create strategy to develop high performing teams, coach and train team members across the entire organization
• Collaborating with the General Manager and Account Manager to develop strategy, best practices and standard operating procedures across the entire operation
• Developing and maintaining relationships with clients as necessary
• Support team in developing and executing service improvement plans in response to client satisfaction feedback
• Providing strategic planning to maintain high standards and streamline processes
• Participate in the preparation of annual budgets, forecasts, and capital project requests
• Monitoring financial targets and ensure they are achieved on a monthly basis
• Providing support for new client discovery / onboarding efforts, and specialty projects as required
• Maintaining open communication with employees, managers and clients
• Complete other duties as assigned

Qualifications

• Bachelor's degree in area relative to the business
• Minimum 5 years of experience in an Operational Management role in a similar client facing position
• Enthusiasm, aptitude, organizational skills and a willingness to learn
• Strong reasoning and problem-solving skills
• Excellent verbal and written communication skills
• Ability to interact with client and team members in a professional and respectful manner
• Expert knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint
• Microsoft Office Specialist (MOS) Certification preferred
• Strong technology background with project management experience
• Proven experience building strong, cohesive and high-performing teams through effective motivation and coaching methods
• Proven experience leading, developing and training staff

RRD's current salary range for this role is $77,900 to $124,600/year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.