Manager, Global Security Operations Center

Castelion; Rio Rancho (NM); On-site; USD 110,000 - 140,000; Full time

Job summary

Castelion in New Mexico seeks a Manager for its Global Security Operations Center to lead daily GSOC operations, coordinate incident response, and drive security excellence across the site. The role guides GSOC staffing, tooling, and procedures to ensure rapid, accurate notifications and robust operations.

You will oversee operators, liaise with site security supervisors, and shape a secure, scalable security program as Castelion grows its GSOC footprint. Residency in NM is required.

Qualifications

• 7+ years in physical security or security operations.
• 2+ years leading security personnel or teams.
• Ability to obtain/maintain U.S. Government security clearance if required.
• High school diploma or GED.

Responsibilities

• Lead daily GSOC operations, including staffing, shift coverage, handoffs, procedures, escalation paths, and quality checks.
• Oversee GSOC Operators and coordinate security activity with site supervisors, officers, 3P guard staff, stakeholders, and emergency services.
• Maintain awareness of security events across locations by coordinating monitoring of cameras, alarms, access control, incident reports, and other sources.
• Ensure incidents, notifications, system outages, and follow-ups are documented and escalated per procedures.
• Prepare the GSOC for growth and coordinate the transition to the future permanent GSOC for New Mexico.

Skills

Security operations

Incident coordination

Team supervision

CCTV / access control

Security clearance criteria

Education

High school diploma or GED

Tools

Lenel access control

Avigilon CCTV

Alarm monitoring systems

Job description

Why Castelion, Why Now

Castelion is moving incredibly fast to develop and deliver advanced defense systems at a time when execution matters more than ever. We believe focus, ownership, and excellence are decisive advantages - and we're building a world-class team to turn bold ideas into real capability.

Why Castelion, Why Now

Castelion is moving incredibly fast to develop and deliver advanced defense systems at a time when execution matters more than ever. We believe focus, ownership, and excellence are decisive advantages - and we're building a world-class team to turn bold ideas into real capability.

This is a rare opportunity to join at an early stage, where you'll have significant ownership, collaborate with exceptional teammates, and make a direct, measurable impact on our mission and the future of the company - regardless of your function.

Manager, Global Security Operations Center

The GSOC Manager leads the daily operation of Castelion’s GSOC in New Mexico. The GSOC will initially provide centralized monitoring, incident coordination, and security communications for the company. The manager will lead the GSOC Operators and coordinate their work with site security supervisors and officers. As Castelion establishes a future GSOC at its headquarters, this role will support an orderly transition and continue coordinating security operations for the New Mexico site.

Responsibilities

• Lead daily GSOC operations, including staffing, shift coverage, handoffs, operating procedures, escalation paths, and quality checks.
• Oversee GSOC Operators and coordinate security activity with site security supervisors, officers, 3P guard staff, company stakeholders, and emergency services.
• Maintain awareness of security events across company locations by coordinating monitoring of cameras, alarms, access control, incident reports, and other approved information sources.
• Ensure incidents, notifications, system outages, and follow-up actions are documented, communicated, reviewed, and escalated in accordance with company procedures.
• Prepare the GSOC for growth and coordinate the transition of centralized functions to the future permanent GSOC while maintaining effective support for New Mexico.

Basic Qualifications

• 7+ years of experience in physical security, security operations, emergency communications, dispatch, or a security operations center or control room.
• 2+ years leading, supervising, or coordinating security personnel or operational teams.
• Experience coordinating incident response, escalations, shift coverage, and accurate operational reporting.
• Experience using CCTV, access control, alarm monitoring, dispatch, or incident management systems.
• High school diploma or GED and the ability to obtain and maintain a U.S. Government security clearance, if required for assigned work.

Preferred Skills And Experience

• 5+ years of supporting multiple sites or a centralized security operations function.
• Experience in aerospace, defense, advanced manufacturing, critical infrastructure, or a government environment.
• Experience developing standard operating procedures, training staff, reviewing incident reports, and tracking corrective actions.
• Familiarity with security systems such as Lenel, Avigilon, or comparable access control and video platforms.
• Strong written communication, sound judgement, discretion, and ability to stay composed during time-sensitive and high stress events.

Additional Requirements

• Must be able to work onsite in New Mexico and support operational needs outside standard business hours, including occasional nights, weekends, or holidays.
• Must successfully complete required background screening and obtain and maintain required background screening and obtain and maintain required site credentials and a U.S. Government security clearance, if required for assigned responsibilities.

Castelion offers a generous benefits package. Please refer to the bottom of our Careers page for more details.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Eligibility Requirements

This position may require access to classified information or restricted U.S. Government sites, systems, or information, as determined by the Company and/or applicable U.S. Government requirements. If the position is so designated, your employment in the role may be contingent upon your ability to obtain and maintain the required U.S. Government security clearance or other government authorization, and to satisfy any citizenship or other eligibility requirements imposed by applicable law, regulation, executive order, or government contract requirements. You will be notified if and when such requirements apply.

Affirmative Action/EEO Statement

Castelion is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Castelion is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation to complete an application, participate in the interview process, or otherwise participate in the hiring process, please contact [e-mail]. Requests for accommodation will be considered on an individual basis and handled in accordance with applicable law.

Castelion is committed to fostering a workplace where employment decisions are based on qualifications, business needs, and the ability to perform the essential functions of the role, with or without reasonable accommodation.

EAR/ITAR Requirements

This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls.